Hotel Front Office Host

Be the welcoming face of Thorpe Shark Cabins! As a Hotel Front Office Host, you’ll make sure every guest enjoys a smooth, hassle‑free stay from check‑in to check‑out. You’ll greet guests warmly, assist in the Shark Supplies Shop, and maintain high standards throughout the cabins. Reporting to the Front Office Team Leaders, you’ll play a key role in delivering exceptional service and helping us meet daily KPI targets—creating memorable experiences for every guest.

• Checking guests in and out of the cabins
• Stocking the cabins shop
• Correctly storing luggage and delivering it to the cabins for arriving guests
• Ensuring KPI surveys are filled out by all guests checking out of the cabins
• Completing the daily and weekly checklist in full to keep standards at the highest level
• Liaising with the housekeeping team regarding room allocations, status, and special requirements
• Effectively dealing with guest feedback or minor issues
• Maintaining shopping integrity and responsibility when handling guest property and following procedures regarding guest belongings
• Providing guests with all correct information about their stay at Thorpe Shark Cabins

• Friendly and approachable
• Exceptional customer service skills
• Enthusiastic about creating memorable experiences for our guests
• Integrity with handling guests’ property

All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate) in line with the Group Policy (HS001) and the law. They must follow safe working procedures for all activities, use only trained tools and equipment, report incidents to their line manager, and cooperate with investigations as required.

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training and development for a long‑term career in Merlin
• Access to Perks at Work which offers 30,000+ national & local employee discounts

GBP £12.35/Hr.

Entry level

Full‑time

Design, Art/Creative, and Information Technology

Entertainment Providers

If you have any questions or require any reasonable adjustments because of a disability or medical condition, please contact us by email atrecruit and one of the team will get back to you as soon as possible.

Referrals increase your chances of interviewing at Merlin Entertainments by 2×.

Location:

Chertsey, England, United Kingdom.