Manor Operations Manager

Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play.

Are you an inspiring hospitality leader with a passion for delivering exceptional food and beverage experiences, whilst leading and motivating your team to provide excellent guest experiences? Foxhills Collection is currently seeking an individual experienced in Food & Beverage Management to lead the our teams and oversee the overall running of the Manor house and Lomri restaurant.

The Manor House Food & Beverage Operations Manager will be responsible for the consistent day-to-day leadership, commercial performance and service standards of all food and beverage operations within the Manor House.

Position: Food & Beverage Operations Manager

Location: Foxhills Club & Resort, Ottershaw, Surrey

Type: Full-time

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.

Operational Leadership - Lead the day-to-day operation of all Manor House food and beverage outlets, ensuring exceptional service, high standards and smooth daily operations.

Guest and Member Experience - Deliver an outstanding guest and member experience through excellent service, product knowledge and effective resolution of feedback.

Team Management - Lead, motivate and develop the Food & Beverage team, fostering a high-performing culture through coaching, training and clear performance expectations.

Commercial Performance - Drive revenue, profitability and cost control by maximising sales opportunities, monitoring performance and supporting commercial initiatives.

Standards, Training and Compliance - Maintain exceptional service standards while ensuring full compliance with food safety, health and safety, licensing and operational procedures.

Beverage, Bar and Cellar Control - Oversee the bar and beverage operation, ensuring effective stock control, product quality and team expertise to maximise performance.

Private Dining and Conference Service - Ensure seamless delivery of private dining, conferences and events through effective planning, communication and operational excellence.

We're looking for a confident, visible leader who leads by example, builds strong relationships with colleagues, members and guests, and takes pride in delivering consistently exceptional hospitality.

• Previous experience in a Food & Beverage Operations Manager, Restaurant Manager, or similar senior hospitality management role.
• Proven experience leading and developing teams within a busy food and beverage operation.
• Strong knowledge of restaurant and bar operations. A good knowledge of conference, events and private dining operations is also preferred.
• Passionate about delivering exceptional guest and member experiences with a keen eye for detail.
• Commercially aware, with experience managing budgets, labour costs, stock control and driving revenue growth.
• Excellent leadership, communication and organisational skills, with the ability to motivate and inspire others.
• Able to remain calm under pressure and make effective decisions in a fast-paced environment.
• Strong understanding of food safety, health and safety, licensing and allergen regulations.
• Experience using EPOS, rota management and stock control systems would be advantageous.
• Flexibility to work shifts including evenings, weekends, and holidays in line with business needs.
• A positive, proactive and hands-on management style…