Office Assistant

Are you organized, friendly, and ready to put your clerical skills to work in a meaningful way? Join a dedicated, mission-driven team where your attention to detail and customer service skills directly support vital services for our community!

The City of Chesapeake's Department of Human Services is seeking a dependable and detail-oriented Office Assistant to provide essential clerical and administrative support within a fast-paced, service-driven environment. This position is an integral part of the team, ensuring the smooth and efficient operation of day-to-day activities and serving as a key point of contact for clients and staff. The ideal candidate will demonstrate excellent communication skills, a strong commitment to customer service, and the ability to manage routine office responsibilities with professionalism and discretion.

ESSENTIAL TASKS:

* Answers the main telephone line and directs incoming calls to the appropriate personnel; takes and relays messages as necessary.

* Greets and assists clients and visitors; provides routine information or directs them to the appropriate department or staff member.

* Performs routine office tasks such as data entry, filing, typing letters, forms, and correspondence, photocopying, and faxing.

* Schedules client interviews, appointments, or inspections as needed.

* Sorts and files office materials; verifies the accuracy and completeness of records and documents.

* Maintains and updates departmental records, logs, and databases in accordance with established procedures.

* Processes incoming and outgoing mail; prepares service requests and documents for distribution.

* Assists with ordering, receiving, and maintaining inventory of office supplies.

* Supports special projects and performs other administrative duties as assigned by the supervisor.

WHAT YOU BRING:

* Proven experience in clerical or administrative support roles, preferably within a public service or office environment.

* Strong communication skills, both verbal and written, with a friendly and professional demeanor.

* Exceptional organizational abilities and attention to detail.

* Ability to manage multiple tasks efficiently and prioritize workload effectively.

* Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.

* Comfort working in a fast-paced, open office setting with frequent interaction with the public and team members.

* Commitment to maintaining confidentiality and handling sensitive information with discretion.

* Positive attitude, reliability, and a strong work ethic.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:

Requires high school diploma or GED/HSE.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/education standards, this class requires a minimum of six months of full-time equivalent experience in administrative support.

SPECIAL CERTIFICATIONS AND LICENSES:

Require valid driver's license and driving record in compliance with City Driving Standards.

SPECIAL REQUIREMENTS:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

PREFERRED QUALIFICATIONS:

* Preferred a minimum of one year of call center or office administration experience.

* Thorough knowledge of current business practices and protocols involved in providing services and quality customer services to internal/external customers.

* Proficiency with Microsoft Office program preferred

* Demonstrated ability to communicate effectively verbally.

* Significant attention to detail and strong organizational and follow-up skills, with the ability to prioritize and meet deadlines.