Program Aide

Job Description

Location:

Chesapeake, VA

Work hours:

Monday – Friday 8 am – 5 pm. Employees may be required to work overtime or respond to emergencies.

Pay grade: GE03. Pay basis:
Semi‑Monthly. Advertised salary: $36,734 annually (starting pay based on qualifications and experience).

Join our team as a Benefits Program Aide I and make a meaningful impact by supporting individuals and families applying for financial, medical, and nutritional assistance through government programs.

• Assist applicants in completing required forms and gathering documentation.
• Screen applications, verify information, and prepare eligible cases for transfer.
• Update client records, monitor payments, and track contract details.
• Respond to phone inquiries related to public assistance and services.
• Manage case files by purging, logging, transferring, and closing as needed.
• Coordinate daycare paperwork and housing support communication.
• Print green cards, prepare food baskets, and handle appeal processes.
• Perform routine clerical duties including data entry, filing, mail processing, and faxing.
• Participate in team meetings and training sessions.

• High school diploma or GED required.
• Minimum six months of related full‑time equivalent experience in customer service or general clerical work involving public contact.
• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication abilities.
• Comfort working independently within established guidelines.
• Prior clerical or administrative experience is a plus.

• Experience with high‑volume face‑to‑face customer service.
• Computer skills: utilization of various software, creation of spreadsheets and word processing documents.
• Experience working with a multicultural and socio‑economic diverse clientele.
• Comprehension and execution of complex policies, procedures, and work rules.
• Ability to manage workload independently and meet performance standards.

The City of Chesapeake offers an exceptional range of benefits. See the Benefits Brochure for a full list of benefits and employee perks.