Office Assistant

$34,360/ annually
Starting salary based on qualifications and experience

Are you organized, friendly, and ready to put your clerical skills to work in a meaningful way? Join a dedicated, mission-driven team where your attention to detail and customer service skills directly support vital services for our community!

The City of Chesapeake’s Department of Human Services is seeking a dependable and detail-oriented Office Assistant to provide essential clerical and administrative support within a fast-paced, service-driven environment. This position is an integral part of the team, ensuring the smooth and efficient operation of day-to-day activities and serving as a key point of contact for clients and staff. The ideal candidate will demonstrate excellent communication skills, a strong commitment to customer service, and the ability to manage routine office responsibilities with professionalism and discretion.

• Answers the main telephone line and directs incoming calls to the appropriate personnel; takes and relays messages as necessary.
• Greets and assists clients and visitors; provides routine information or directs them to the appropriate department or staff member.
• Performs routine office tasks such as data entry, filing, typing letters, forms, and correspondence, photocopying, and faxing.
• Schedules client interviews, appointments, or inspections as needed.
• Sorts and files office materials; verifies the accuracy and completeness of records and documents.
• Maintains and updates departmental records, logs, and databases in accordance with established procedures.
• Processes incoming and outgoing mail; prepares service requests and documents for distribution.
• Assists with ordering, receiving, and maintaining inventory of office supplies.
• Supports special projects and performs other administrative duties as assigned by the supervisor.

• Proven experience in clerical or administrative support roles, preferably within a public service or office environment.
• Strong communication skills, both verbal and written, with a friendly and professional demeanor.
• Exceptional organizational abilities and attention to detail.
• Ability to manage multiple tasks efficiently and prioritize workload effectively.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.
• Comfort working in a fast-paced, open office setting with frequent interaction with the public and team members.
• Commitment to maintaining confidentiality and handling sensitive information with discretion.
• Positive attitude, reliability, and a strong work ethic.

• High school diploma or GED / HSE.
• Minimum six months of full-time equivalent experience in administrative support.
• Valid driver’s license and a driving record in compliance with City Driving Standards.
• May be required to work hours in excess of scheduled hours in response to short-term department needs and/or City-wide emergencies.

• Preferred a minimum of one year of call center or office administration experience.
• Thorough knowledge of current business practices and protocols involved in providing services and quality customer services to internal/external customers.
• Proficiency with Microsoft Office program preferred.
• Demonstrated ability to communicate effectively verbally.
• Significant attention to detail and strong organizational and follow-up skills, with the ability to prioritize and meet deadlines.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.