Human Services Assistant - Program Aide

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).

• Assist applicants with completing required forms and gathering documentation.
• Screen applications, verify information, and prepare eligible cases for transfer.
• Update client records, monitor payments, and track contract details.
• Respond to phone inquiries related to public assistance and services.
• Manage case files: purge, log, transfer, and close as needed.
• Coordinate daycare paperwork and housing support communication.
• Print green cards, prepare food baskets, and handle appeal processes.
• Perform routine clerical duties including data entry, filing, mail processing, and faxing.
• Participate in team meetings and training sessions.

• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication abilities.
• Comfort working independently within established guidelines.
• Prior clerical or administrative experience is a plus.

This is more than just a desk job—it’s a chance to be a part of a mission-driven team that helps improve lives across our community. If you’re motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

• High school diploma or GED/HSE.
• Minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.
• Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

• Experience with a high-volume face-to-face customer service.
• Computer experience with the ability to utilize various software, create spreadsheets and word processor.
• Customer service experience working with multi-cultural and various social-economic background.
• Comprehension and execution of complex policies, procedures and work rules.
• Able to manage workload independently and meet performance standards.