Service Dispatcher​/Scheduler

CSV is one of the fastest growing mechanical service providers in the region. We are seeking a highly organized and proactive full-time Dispatcher/Scheduler to support our service operations team and help manage continued growth.

Position Classification: $18.00 - $30.00

EOE, Drug Free Workplace

Normal

Work Hours:

7:00 AM – 5:00 PM Monday thru Friday

(Workdays and hours are subject to change to meet the needs of the company)

• Receive incoming service calls and requests from customers via phone and email.
• Schedule and dispatch technicians to service calls, PM visits, and emergency requests based on priority, location, and skill set.
• Coordinate daily schedules for HVAC and plumbing service technicians.
• Monitor technician progress throughout the day and adjust schedules as needed to accommodate emergencies or delays.
• Maintain clear and consistent communication with customers regarding arrival times, job status, and scheduling updates.
• Create and manage service work orders in the operating system (e.g., Field Ease/Computer Ease).
• Ensure all service tickets are properly documented, updated, and closed out in a timely manner.
• Coordinate with Service Managers, technicians, and administrative staff to ensure efficient workflow and customer satisfaction.
• Track and follow up on open work orders, pending parts, and return visits.
• Assist with scheduling preventative maintenance (PM) contracts and recurring service work.
• Provide support in routing on-call technicians and handling after-hours emergency dispatching as needed.
• Maintain accurate records of customer interactions, service history, and scheduling notes.
• Assist with general administrative duties including filing, data entry, and reporting.

• 2–5 years of dispatching, scheduling, or administrative experience (mechanical/HVAC/plumbing industry preferred).
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and customer service skills (both verbal and written).
• Ability to prioritize and make quick decisions under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel) and scheduling/dispatch software.
• Ability to work collaboratively with field technicians and internal staff.
• Strong attention to detail and problem-solving skills.
• Knowledge of service operations, preventative maintenance scheduling, and geographic routing is a plus.

CSV offers a highly competitive employment package. In addition to a competitive wage, we offer health and dental insurance, 401(k), paid time off, holiday pay, training, apprenticeship programs, and advancement opportunities. A drug screening and background check will be performed. Comfort Systems of Virginia, Inc. is an equal opportunity employer. Please visit  for more information.