Maintenance Support Specialist

Overview

Hampton Roads Transit is seeking dynamic, customer‑service oriented, and energetic individuals to join a committed team that provides reliable public transportation to the Hampton Roads region. Competitive wages range from $18.09 to $22.62 per hour, and benefits are available. This position offers an engaging and rewarding workplace environment.

• Manages fleet availability for efficient yard management to include bus assignments and related operational changes.
• Completes and distributes Daily AM and PM Pull‑Out Reports.
• Performs data entry and closes out completed maintenance work orders.
• Monitors, maintains, and identifies work standards that lead to improved operations performance.
• Supports the development and deployment of activities in the various operational management databases.
• Assists in the development and maintenance of procedures, forms, and work measurements.
• Writes and/or edits information contained in manuals and forms used to clarify operational policies and procedures.
• Reviews maintenance records and enters data into various management databases.
• Scans and manually files maintenance records as per FTA guidelines.
• Organizes, authors, and presents oral and written reports used by department heads as the basis for day‑to‑day decision making.
• Adheres to established policies, objectives, and time‑sensitive tasks and schedules.
• Attends department and agency meetings as required.
• Administers and maintains operations management computer databases.
• Advises the department director and managers on maintenance management database capabilities and creates or modifies software business rules, tables, forms, etc. to support new procedures.
• Resolves database problem conditions in support of the Operations Department and end users.
• Tests, documents new procedures, and reproduces final changes in the production environment.
• Oversees daily database administration including defining user files, system creation/management, troubleshooting, application support, security, and recovery.
• Coordinates work with supervisors and management staff.
• Develops ad‑hoc queries and generates reports.
• Provides backup for the upkeep of personnel records, entering and tracking time and attendance data, and reviewing payroll reports to assure accuracy before processing.
• Completes special reports, researches, and organizes information and data files.
• Manages records created and received in compliance with Hampton Roads Transit Records Management Policies and Procedures.
• Performs other duties as required.

• Works independently while embracing teamwork.
• Maintains high concentration to complete a variety of daily statistical tasks.
• Possesses considerable knowledge of administrative techniques and practices.
• Understands the activities, functions, and organization of the Transportation District Commission of Hampton Roads.
• Skilled in entering, retrieving, and organizing data using computerized spreadsheets and databases to prepare reports and correspondence.
• Has strong grammar and writing skills to produce accurate reports and correspondence.
• Is adept at collecting and organizing data and information to produce narrative and statistical reports.
• Communicates effectively, orally and in writing, with the public and employees to exchange and clarify information.
• Organizes, plans, and works independently in a dynamic environment.
• Maintains departmental documents using either electronic or manual filing systems.
• Accurately compiles and organizes fact‑based data for reports.
• Has extensive knowledge of database software configuration, management, entry methods, and procedures.
• Analyzes data to identify and correct reported information.

• Proficiency in using computer systems and the listed software applications associated with assigned work is essential.
• Basic problem‑solving skills for software applications are expected.
• Relevant software usage will be evaluated.
• Software applications: MS Windows; MS Office 365 (Word, Excel, Access, PowerPoint, Outlook, Teams);
  Spear;
  People Soft; HASTUS;
  Transit Master; GFI;
  Trapeze;
  Adobe Reader;
  Win Zip.

• Pe…