Advising Administrative Assistant; Chesapeake Campus

Advising Administrative Assistant (Chesapeake Campus)

The Advising Administrative Assistant provides frontline, administrative, and clerical support to the Advising and Student Success Office and reports to the campus' Advising and Student Success Coordinator. Functional Responsibilities:
This position will provide detailed information to students, staff, and the public regarding college programs, policies, and procedures; triage students and other internal and external customers to assess and meet their needs; provide proficient and direct customer service, both face-to-face and virtual, in a high-paced office environment; maintain, retrieve, and purge confidential student records; scan and link files in the document imaging system;

make updates in the Student Information System (including advisor assignments and curriculum changes); inventory and maintain office storage and supplies; and create and update databases and other recordkeeping systems.

Special Assignments
- May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications
- Experience providing direct customer service in a high-paced environment. Demonstrated ability to assist the public in a courteous and helpful manner. Demonstrated ability to work independently and collaborate with administrators, faculty, and staff. Demonstrated ability to effectively communicate orally and in writing. Demonstrated skills in the use of contemporary computer application software, to include word processing and spreadsheets, and other information technology applications such as those that manage college student information data.

Knowledge of state and federal policies, to include FERPA. Knowledge of college policies and procedures.