Service Manager

Service Manager – Heavy Equipment

Chesapeake, VA | Vermeer All Roads

Are you a seasoned Service Manager who's ready for a new challenge? Vermeer All Roads in Chesapeake, VA is searching for a customer‑focused professional who is ready to make an impact as a Service Manager. This position will manage the service department, control costs, create strong customer relationships and achieve sales/profit objectives. Additionally, the Service Manager will address customer concerns and ensure all service work is performed efficiently and effectively.

• Salary plus commission - based on experience: $100k+ OTE
• Full‑time position, Monday–Friday schedule

• Paid training
• Medical, dental, vision, disability, and life insurance offerings (eligible on the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid vacation and sick time
• Company‑paid holidays
• Tuition reimbursement program

• Monitor the service department's performance
• Continually observe and mentor Service Writers to enforce good habits and ensure exceptional customer service
• Communicate and dispatch service work to technicians
• Maintain and build customer relationships
• Work successfully with Service Writers and Technicians within the Service Department
• Perform all other duties as assigned

• High School Diploma or GED required
• Previous shop management experience
• Prior mechanic/technician experience preferred
• Exceptional written and verbal communication skills
• Positive attitude with the ability to motivate employees
• Excellent customer service skills
• Ability to multi‑task, prioritize, and work efficiently

Vermeer All Roads does not provide H-1B sponsorship.

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.