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Senior Customer Experience Manager — Journey & Growth
Job in
Chesapeake, Virginia, 23322, USA
Listed on 2026-07-13
Listing for:
PVH (Tommy Hilfiger/Calvin Klein)
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
CRM System
Job Description & How to Apply Below
MCA - Alpolic is seeking a Manager of Customer Experience (CXM) to lead the end-to-end journey, aligning CX across service, sales support, and marketing. The role blends strategic leadership with hands-on operations to improve satisfaction, retention, and brand loyalty.
You will partner with Sales, Marketing, Production, and vendors to map journeys, implement CX strategies, manage the Customer Service team, and drive data-driven improvements using SAP and CRM tools.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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