Operations Management Trainee

Location and Schedule

Shop

Location:

Chesapeake, VA 23320

Work Schedule:

Monday - Friday 11:00 am - 8:00 pm

Annual Salary: $55,000 paid weekly

Operations Management Trainee (OMT) is an 18‑month structured training program designed to develop leadership and operations knowledge for transportation and logistics. The role involves collaborating with multiple teams to gain insights into the business, processes, and customer retention strategies, while contributing to operational excellence and metrics. The trainee will use problem‑solving skills to inform business decisions and will receive mentorship and training to prepare for future leadership roles.

• Provide high‑quality customer interface, proactive management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to maximize utilization while maintaining lease customer service.
• Partner with sales staff on customer calls for new business and increased satisfaction.
• Manage running costs and maintenance overheads, ensuring policies and processes optimize costs.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Maintain accurate preventive maintenance scheduling, oversee breakdowns, vehicle status updates, and technician work planning for efficiency and training.

• Relocate within the business unit upon completion of the training program.
• Perform other duties as assigned.

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Commitment to organizational goals.
• Capable of multi‑tasking, highly organized, and excellent time‑management.
• Adaptable and self‑driven in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal and influencing skills.
• Ability to create and maintain professional relationships at all levels.
• Ability to work independently and as a team member.

• Bachelor's Degree required.
• 1 year or more in customer service with issue resolution experience preferred.
• Advanced PC skills, including spreadsheets and word processing.
• Basic understanding of business finance, controls, and metrics.

Full‑time positions include medical, prescription, dental, vision, life and disability insurance, vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement plan.

Ryder is a proud equal‑opportunity employer and a drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability.