Fleet Services Writer

Please see Special Instructions for more details.

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license (CDL) or is a sworn law-enforcement officer/deputy.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Fleet Services Writer

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department GARAGE/FLEET

Division

Division AUTOMOTIVE SERVICES

Requisition Number

Requisition Number 2026410

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday – Friday; 7am-4pm.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement O
- Occasional

Pay Grade

Pay Grade GE05

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Starting Range: $41,544-$61,797

• Actual starting salary depends on education and relevant experience.

Do you want to join a team-oriented organization that offers a competitive salary, outstanding benefits, a robust retirement plan, flexible work hours, and 16 paid holidays a year? Look no further! The City of Chesapeake is an employer who values and empowers its employees and understands work-life balance.

We are seeking a highly motivated and customer-focused Fleet Service Writer to join our award-winning team. This position serves as the liaison between our customer departments and the city garage, bringing product knowledge and efficiency to every transaction. The Service Writer initiates automotive services and repairs by ascertaining performance problems and services requested, verifying warranty and service contract coverage, writing repair orders, and maintaining customer rapport and records.

This position reports directly to the Fleet Maintenance Superintendent.

• Receive vehicles and equipment at the service desk, document customer concerns, and translate them into clear, actionable work orders in the fleet management information system ( FMIS ).
• Verify unit numbers, meter readings, warranty status, and service contract coverage at check-in; flag discrepancies before work begins.
• Maintain the preventive maintenance calendar; schedule PM services with department customers and update schedules as needed to keep the fleet in compliance and minimize downtime.
• Assign quick bay work directly to available technicians to keep short-duration repairs and services moving without delay.
• Recommend changes to equipment PM requirements or service frequency and report any issues with the FMIS to the Superintendent.
• Communicate repair status and expected completion times to customer departments; handle questions, concerns, and complaints professionally.
• Respond to requests for service from the field, including emergency breakdowns; arrange towing and temporary transportation when necessary.
• Advise customers on necessary service for routine maintenance and upcoming PM requirements.
• May assist shop supervisors in working with customer departments and dealerships to schedule and complete active recall repairs with minimal impact to department operations.
• Work with shop supervisors and shop foremen to keep shop workflow efficient, coordinating repair priorities and road call responses.

• Strong customer service and communication skills; able to explain repair status in plain language to non-technical customers.
• Ability to prioritize competing demands from multiple departments, including emergency service vehicles.
• A…