Service Writer - Compactor Department

Mid-Atlantic Truck & Equipment
Compactor Service Writer (Chesapeake, VA)

Are you highly organized, detail-oriented, and passionate about delivering great customer service? Mid-Atlantic Truck & Equipment is looking for a Service Writer to join our growing Compactor Division.

In this role, you'll serve as a key point of contact between our customers, field technicians, and service team, helping keep repairs and maintenance projects running smoothly from start to finish. The ideal candidate has strong communication and administrative skills, is proficient in Microsoft Office, and can effectively manage multiple priorities while maintaining a high level of accuracy. Professional written and verbal communication, including email correspondence, is essential.

If you enjoy working as part of a team, take pride in delivering exceptional service, and thrive in a fast-paced environment, it's time to Gear Up for Success with Mid-Atlantic Truck & Equipment.

About Us:Mid-Atlantic Truck & Equipment is a wholesale retailer, and service provider of heavy trucks and equipment. Our mission is to empower our customers by delivering top-quality equipment and service solutions, allowing them to focus on their communities instead of their equipment.

We cultivate a team-oriented, service-driven culture dedicated to excellence and collaboration. Join us in creating a dynamic workplace where talented and motivated individuals thrive and contribute to our customers' success.

Benefits:

• Competitive Pay: $25.00-$35.00/Hour
• Work-life Balance: Monday-Friday, 7:00 a.m.
  
  - 4:00 p.m. (No weekends!)
• Comprehensive Benefits: Medical, dental, vision, life insurance, and short- & long-term disability.
• Financial Security: Paid time off, 401(k) with company match, and employee referral bonus
• Professional Growth: On-the-job and vendor training opportunities

What You'll Do:

• Serve as the first point of contact for all compactor service needs-communicating quotes, updating customers, and documenting complaints professionally
• Collaborate with the Branch Manager to schedule diagnostics, identify repairs, and confirm completed work
• Manage customer records, service quotes, work orders, parts ordering, technician scheduling, and warranty claims
• Handle additional administrative tasks such as answering phones, filing documents, and monitoring maintenance

What We're Looking For:

• High School Diploma or GED required
• Strong verbal and written communication skills, including professional email correspondence
• Proficiency with Microsoft Office and general computer applications
• Ability to manage schedules, prioritize tasks, and stay organized in a fast-paced environment
• Strong attention to detail and accuracy
• Experience with a Dealer Management System (DMS) is a plus
• Mechanical or service industry experience is preferred, but not required

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.