Customer Service Clerk II

Customer Service Clerk II

The City of Chesapeake Department of Public Utilities is seeking a customer‑focused professional to join our Customer Service team as a Customer Service Clerk II. In this role, you will assist customers with utility account inquiries, process account transactions, evaluate account concerns, and help identify appropriate resolutions.

• Working Title of Vacant Position: Customer Service Clerk II
• Job Type: Full Time
• Posting Type: City Employees Only
• Number of Vacancies: 1
• Department: PUBLIC UTILITIES
• Division: PUB UTIL BUS/CUST SVC
• Requisition Number: 2026294
• Hours Worked per Week: 40
• Work Schedule: Monday – Friday; 8:00 a.m. to 5:00 p.m. (overtime may be required)
• Work Site
  
  Location:
  
  Chesapeake, VA
• Position Driving Requirement: N - Never
• Pay Grade: GE03
• Pay Basis: Semi‑Monthly
• Advertised Salary: $36,734‑$54,642

• Assist customers in person and by telephone with utility account inquiries and service requests.
• Evaluate customer concerns and assist with determining appropriate account resolutions.
• Process utility account transactions, payments, service orders, and account updates accurately and efficiently.
• Research meter readings, water consumption, billing activity, and account information to answer customer inquiries.
• Prepare, maintain, and update customer records, reports, and related documentation.
• Process incoming correspondence and maintain accurate account records within the utility billing system.
• Access and review available information sources to provide timely and accurate customer assistance.
• Balance account information, process payments, and perform related clerical and customer service duties.
• Collaborate with team members and other City departments to provide excellent customer service.

• High school diploma or GED; any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
• Minimum 6 months of related full‑time equivalent experience.
• Strong customer service, communication, and interpersonal skills.
• Ability to evaluate information and assist customers in resolving account concerns.
• Strong attention to detail and accuracy when handling financial transactions and account records.
• Ability to prioritize work and manage multiple tasks in a fast‑paced environment.
• Experience with computerized systems and standard office software.
• Experience in customer service, utility billing, bookkeeping, cash handling, or administrative support is preferred.
• Commitment to the City’s C.A.R.E.S. values:
  Courteous, Attentive, Resourceful, Empowered, and Stewardship.
• Ability to work flexibly, including occasional overtime and occasional weekend work as needed.

The City of Chesapeake offers a competitive salary, comprehensive benefits package, retirement plans, paid leave, wellness programs, and opportunities for professional development and career advancement.

Applications must be submitted through the City of Chesapeake online portal. Applicants requiring accommodations may contact the Human Resources Department at (757) 382‑6492.