Service Administrator - Level IV

In this role, you will make an impact in the following ways:

• Serve as the primary point of contact with customers by phone, email, and face‑to‑face interactions at the branch, developing positive relationships with key customers.
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepare repair plans and provide status updates to customers on repair work.
• Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; review plan with the Service Supervisor/Team Lead prior to customer contact.
• Review work orders to ensure accuracy for invoicing and warranty.
• Complete required training on a timely basis.
• Adhere to all relevant Health, Safety & Environmental policies, procedures and legislation and report any issues/ incidents to supervisor.

Key Responsibilities:

Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Assesses customers needs and gathers pertinent information, creates basic work orders in appropriate systems, and provides some status updates to customers, as requested.