Customer Service Rep

Job Title

R S Andrews of Tidewater Heating, Cooling

Pay: $18.00 per hour

Schedule:

40 hours per week plus rotating weekends (additional HPW) - Monday-Friday shift (scheduled between 7 AM to 8 PM) Full-time, year-round work

RS Andrews, in partnership with American Residential Services, is part of the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.

Weekly pay via direct deposit

Paid training and onboarding

Insurance available after 31 days

Low-cost medical (as low as $5/week)

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment with strong team culture

Career growth opportunities within a national network

Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office — it is not remote.

Prior experience in a customer service or call center environment

Proficiency with Microsoft Office and computer-based systems

Ability to handle multi-line phones with accuracy and composure

Must report daily to the office (no remote work available)

Weekend and shift flexibility may be required

Must be able to pass background check and drug screening