Customer Service Clerk III

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Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.

Position Information

Working Title of Vacant Position

Job Type

Job Type Full Time

Posting Type

Posting Type Public

Number of Vacancies

Number of Vacancies 1

Department

Department PUBLIC UTILITIES

Division

Division PUB UTIL BUS/CUST SVC

Requisition Number

Requisition Number 2026442

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday – Friday 8:00 a.m. to 5:00 p.m.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement N - Never

Pay Grade

Pay Grade GE04

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Starting Range
: $39,543 – $58,820
Actual starting salary depends on education and relevant experience.

Are you passionate about supporting others, collaborating with teammates, and taking on leadership roles? If so, the City of Chesapeake Public Utilities Department invites you to apply for the position of Customer Service Clerk III !

As a Customer Service Clerk III , you will play a vital role in ensuring our customers receive top-notch service. Your responsibilities will include:

• Supporting the customer service operations in our fast-paced call center environment.
• Providing back up support to the Call Center Supervisor and Customer Service Supervisor by covering all areas of the call center, supervising up to 14 subordinate staff members.
• Assisting with ensuring the business office is adequately staffed, and walk-in customers are promptly greeted and assisted in alignment with the City’s CARES Standards. This individual will periodically walk out to greet customers waiting in the lobby.
• Collaborating with team members to enhance customer satisfaction.
• Facilitating the professional development and integration of new employees.
• Assisting customers with inquiries and resolving issues in a friendly and efficient manner.
• Investigating, researching, and evaluating customer concerns in order to determine account resolution. Complex accounts may involve consultation with management.
• Processing utility account information and payments with accuracy.
• Reviewing and analyzing customer accounts including meter readings, water consumption, billing details and adjustments.
• Assisting with other duties as assigned.
• Providing support for community outreach programs and initiatives.

The ideal candidate is not just skilled but truly dedicated to making a positive impact. You should possess:

• Strong communication and interpersonal skills.
• A proactive approach to problem-solving and customer assistance.
• The ability to work collaboratively in a dynamic team environment.
• Previous experience in customer service (preferred but not required).
• Personal traits that embrace the City’s C.A.R.E.S (Courteous, Attentive, Responsive, Empowered and Stewardship) standards.

As a Customer Service Clerk III :

• Be part of a team that values your contributions and encourages professional growth.
• Enjoy a supportive work environment that prioritizes teamwork and dedication to the community.
• Benefit from comprehensive health plans, retirement options, and opportunities for advancement.

We want to hear from you!

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college…