Virtual Advisor

Virtual Advisor

Support the mission and vision of Tidewater Community College by assisting potential, new, transfer, and continuing students (both traditional and distance learners) via email, phone, and other virtual platforms with understanding programs of study (curricular and non-curricular), course planning, career planning, preliminary evaluations of transfer credit, interpretation of math and English placement, course enrollment protocols, as well as program-specific applications and general information on TCC policies and procedures with an emphasis on academic progress, graduation, and transfer.

This position also supports the organizational operations by leading some processes to ensure adequate delivery of services. Additionally, this position will serve as the main advising point of contact for the Accelerated Degree Program.

Functional Responsibilities:

• Answer questions via email, phone, and other virtual platforms relating to educational transfer and career planning.
• Provide current information to assist students in their decision-making process.
• Provide support and referrals as needed to ancillary departments within the college, including Financial Aid, CMVE, ESL, and student support services.
• Work collaboratively with other TCC departments and personnel to support the learning of all students.
• Document advising conversations from all platforms in Navigate and Sales Force (as applicable).
• Attend office, department, and college-wide advising meetings.
• Answer emails during holidays and weekends.
• Lead weekly staffing efforts for virtual advising staff.
• Prepare and disseminate reports to advising leadership on virtual advising activity.
• Attend professional development trainings, including some in-person events such as Advising Institute and Student Affairs Kick-Off.
• Lead advisor for the Accelerated Degree Program, including, but not limited to: scheduling virtual appointments, maintain open communication pathways, assess student needs and connect with campus resources to support student retention and completion within one year, maintain data collection and reporting to advising leadership, and assist with programming specific to this population.

Special Assignments
- May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications
- Position requires knowledge of TCC/VCCS policies and procedures Experience supporting a diverse student population, including dual-enrolled high school students, returning adult learners, highly motivated self-directed individuals, and students requiring additional guidance to clarify and achieve their academic goals. Practical skills include a sound working knowledge of computer platforms and software, including CANVAS, SIS, Sharepoint, and Microsoft Office. Interpersonal skills include a comfortable and knowledgeable online presence with the ability to transfer meaningful information via email to a varied population of students.