Business Analyst, Accounts Receivable Governance and Compliance

Business Analyst, Accounts Receivable Governance and Compliance

Location: USA – Chesapeake, 1305 Executive Blvd. (Iselin, NJ – Metro Park area)

Division: Air & Sea

Job type: Full Time

DSV Air & Sea, Inc., a global leader in transport and logistics, seeks a results‑oriented Invoicing Governance and Compliance Specialist to join the Accounts Receivable team at our U.S. headquarters.

• Ensure adherence to approved billing SOPs and policies.
• Maintain billing and dispute‑management standards across regions and customer segments.
• Monitor billing accuracy metrics and identify root causes of non‑compliant or delayed invoicing.
• Partner with regional teams to incorporate local regulatory and contractual requirements into billing processes.
• Work cross‑functionally with Commercial, Customer Service, Billing, and Finance teams to resolve disputes timely and consistently.
• Track dispute aging, trends, and root causes, and drive corrective actions to prevent recurrence.
• Ensure dispute handling aligns with customer contracts, pricing agreements, and credit policies.
• Track, analyze, and report unbilled revenue reserves related to billing issues, disputes, or process gaps.
• Identify systemic issues contributing to unbilled balances and lead remediation efforts.
• Support month‑end, quarter‑end, and audit activities related to unbilled revenue and billing compliance.
• Support change‑management efforts for new billing models, systems, or customer requirements.
• Provide guidance and training on invoice compliance and dispute best practices.
• Serve as an escalation point for complex billing or compliance issues.

• 5+ years of experience in Accounts Receivable/Collections with dispute management, or in logistics/transportation/supply‑chain billing with direct dispute experience.
• Bachelor's or Associate's degree, or equivalent post‑high‑school education/training.
• Advanced Microsoft Excel skills; SAP experience is a strong asset.
• Strong oral and written communication skills.
• Ability to handle multiple projects and prioritize tasks effectively.
• Professional, customer‑centric interaction style.
• Independent and collaborative work ability with a team.
• Advanced problem‑solving and negotiation skills.
• High level of attention to detail and accuracy.

Expected base pay range: $65,000.00–$85,000.00. Actual compensation will be determined based on relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal‑employment‑opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.