Benefit Programs Specialist II - Intake​/Ongoing

Job Title

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency.

Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs Navigate complex benefit program policies with confidence and accuracy Use VaCMS and other systems to process applications, track cases, and document outcomes Make timely, sound decisions and ensure all required documentation is accurate and up to date Refer clients to public and private resources that support their overall well-being Maintain a strong focus on service delivery and continuous quality improvement

Prior experience determining eligibility for TANF, SNAP, and Medicaid Proficiency in Virginia Case Management System (VaCMS) Strong policy comprehension, communication, and decision-making skills A commitment to public service and a passion for helping others

Be a vital part of a team that supports the health and stability of our community Work in a supportive, fast-paced environment where no two days are alike Opportunities for professional development and career growth Competitive pay and great benefits in a mission-driven workplace

VOCATIONAL/EDUCATIONAL REQUIREMENT:
Requires a high school diploma or GED/HSE and completion of government assistance programs.

EXPERIENCE REQUIREMENT:
In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.

SPECIAL CERTIFICATIONS AND LICENSES:
Requires a valid driver's license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.

SPECIAL REQUIREMENT:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps Preferred 3 years' experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On-going unit