Benefit Programs Specialist II - Intake​/Ongoing

Benefit Programs Specialist II - Intake/Ongoing

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency's city or county website/job board.

In This Role, You Will:

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well-being
• Maintain a strong focus on service delivery and continuous quality improvement

What We're Looking For:

• Prior experience determining eligibility for TANF, SNAP, and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision-making skills
• A commitment to public service and a passion for helping others

Why Join Us?

• Be a vital part of a team that supports the health and stability of our community
• Work in a supportive, fast-paced environment where no two days are alike
• Opportunities for professional development and career growth
• Competitive pay and great benefits in a mission-driven workplace

If you're ready to bring your experience, expertise, and empathy to a team that values your contributions—apply today and be part of something that truly matters.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications:

• Vocational/Educational Requirement:
  Requires a high school diploma or GED/HSE and completion of government assistance programs.
• Experience Requirement:
  In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.
• Special Certifications and Licenses:
  Requires a valid driver's license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training.

Special Requirement:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications:

• Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
• Preferred 3 years' experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
• One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On-going unit

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer