Education Coordinator

Summary

The Education Coordinator is responsible for maintaining the integrity of the training programs and provide formal training for all ADT and Scheduling staff within the organization (both for the department and externally). This staff member will also ensure that the staff exemplify the highest quality of patient care and responsiveness, and provide excellent customer service to patients and families. Additionally, the Education Coordinator is responsible for assisting physicians, patients, visitors, and hospital staff with their needs as they relate to the functions of the department.

• Provide orientation and ongoing training for all staff members within the Patient Access department as well as decentralized registration and other clinical areas that may need to use the registration systems for their daily functions (i.e., Bed Control, EVS, Lab).
• Orient and train new department employees; serve as a mentor for new hires and all employees in the department.
• Assist other management team members in the department in providing input to employee evaluations for management of recognition and/or disciplinary action.
• Provide educational opportunities for all levels of staff, including management, to enhance revenue cycle processes.
• Manage and publish departmental policies and procedures.
• Manage third-party educational opportunities for the department including management of staff certifications and internal certification programs.
• Manage Tier 1 help desk tickets as appropriate, including technical troubleshooting at the PC level.
• Serve as system administrator for third-party applications for education and quality.
• Remain knowledgeable of diagnostic tests and procedures performed, and serve as a resource for patients, staff, clinical areas, and physician office staff by answering questions and resolving problems.
• Promote collaborative medical staff and ancillary department relationships through availability, timely follow up on all issues, and personal one-on-one meetings.
• Demonstrate knowledge of ICD coding requirements.
• Keep abreast, understand, and communicate organizational registration changes that support regulatory compliance for the federal, state and local government affecting hospital regulatory requirements.
• Remain knowledgeable of various insurance benefits and requirements, and stay abreast of changes.
• Oversee and monitor quality control to ensure sound and compliant practices are followed, provide reports to the Director monthly on education, quality and productivity as obtained from the HIS and other third-party applications.
• Ensure that the department maintains the established key performance indicators as defined annually through management of failed registration and billing work queues; communicating knowledge deficits to peer managers and their staff.
• Actively participate in service recovery and customer service activities to ensure a superior customer contact.
• Adhere to Chesapeake Regional Medical Center’s confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients.
• Maintain effective interdepartmental communication.
• Attend required hospital-wide orientations, meetings, and in‑services.
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.

• Minimum Required
  
  Education:
  
  Associates Degree in Healthcare or Business or 5 years work experience in an acute care setting.
• Preferred Education:
  
  Bachelor’s Degree in Healthcare or Business.
• Experience:
  
  3+ years as a manager or lead level staff member in an acute care setting with a strong knowledge of registration functions and practices, computer skills, and operating functions of general office equipment.

Applicants must be EPIC certified in ADT at time of hire, and additionally hold one of the following certificates:

• Certified Healthcare Access Associate (CHAA)
• Certified Healthcare Access Manager (CHAM)
• Certified Professional Coder (CPC)
• Other HFMA, NAHAM or AAHAM nationally recognized revenue cycle professional at time of hire.