MF- Operations Manager HIS

Summary

The HIM Operations Manager is responsible for ensuring the daily supervision of the operations section within the Health Information Department. Promotes and fosters a positive customer service relations environment in the workplace setting. The Operations Manager reviews the electronic document management system and records contained within for appropriate image quality and indexing.

• Direct, staff, and supervise the HIM Operations section including selection, orientation, training, scheduling and evaluation in the following HIM areas:
  • Prepping, scanning and indexing
  • Release of information
  • Birth/Death Registry
  • Analysis/Deficiency Management
  • Identity
  • Forms Management
  • Transcription Liaison
  • Unbilled/Data Abstraction

• Assist with developing and implementing specific section and department goals, policies, standards, and objectives which directly support the strategic plan and vision of the HIM Department.
• Evaluate current processes and lead improvement initiatives for HIM workflows as they interact with other departments. Actively participate in Operational Excellence activities.
• Initiate process improvement projects in response to subjective observation, quality audits, productivity monitoring and customer feedback.
• Serve on standing committees and ad hoc work groups as appropriate.
• Protect the security of medical records and protected health information (PHI) to ensure that confidentiality is maintained in accordance with HIPAA, HITECH, and Cares Act regulations.
• Direct activities of staff involved in furnishing of patient medical information to authorized parties.
• Serve as an escalation point for patient complaints and answer patient/family questions regarding HIM Department operations, policies, and procedures.
• Assist release of information staff in determining validity of questionable or complex requests/authorizations.
• Audit and provide timely staff feedback to ensure staff compliance with the correct processing of all incoming patient medical information, ensuring accuracy of results and compliance with all federal regulations and laws.
• Serve as the subject matter expert for HIM and for policies and concerns related to protected health information. Understands legal ramifications to CRH if regulations are not met.
• Assist the Birth/Death Registry Coordinator in the daily operations of the birth/death registry ensuring state regulations and procedures are met.
• Ensure compliance is met for paternal acknowledgements ensuring appropriate quantity and quality.
• Effectively interact with spouses, significant others, and families during sensitive and crisis situations.
• Maintain systems for identifying individuals with more than one medical record or medical record numbers applied to more than one patient.
• Maintain procedures for selecting the surviving medical record number and merging the duplicate numbers and records.
• Ensure duplicate medical record merges are at 99% accuracy using designated reports to keep the master patient index current.
• Monitor the accuracy and integrity of electronic and manual merging of duplicates.
• Ensure timely and accurate maintenance of the master patient index identified duplicates. Coordinates our identity on-call schedule for coverage 24 hours per day, 7 days per week, and 365 days per year.
• Work closely with Patient Access, Patient Financial Services, Information Technology and clinical departments to solve issues arising from inaccurate patient data.
• Provide follow-up information to other staff and leaders to reduce duplicate errors and improve processes.
• Ensure suspension process is carried out and medical staff members are notified of delinquent outstanding patient records. Ensure deficiency rate remains constantly below 5%.
• Ensure the accuracy and timeliness of record processing, including the functions of prepping, scanning, and indexing patient discharge records through workflow assignments and quality monitoring.
• Serve as administrator of the hospital’s patient portal, MyChart, assisting patients or their legal representatives and the MyChart help desk staff with access questions and issues. Promote the use of MyChart, collaborating with…