Medical Office Coordinator

Job Overview

Virginia League for Planned Parenthood is seeking a full‑time Medical Office Coordinator to join our Chesapeake team. The position supports all aspects of reception, front desk and medical office functions of a busy health center. As the initial in‑person contact with clients and guests, our Medical Office Coordinators are responsible for making a positive first impression by providing a warm welcome and efficient first encounter.

Medical office experience is preferred. Candidates must have a high school diploma or equivalent. Individuals who are bilingual in English/Spanish are encouraged to apply for this role.

• Perform opening and closing procedures for medical office area; maintain general organization and professional appearance of waiting room and reception/office areas.
• Ensure adequate inventory of office supplies and visit forms for smooth day‑to‑day operations.
• Perform pre‑visit schedule audit to include demographic and insurance accuracy in our Electronic Medical Records system (EPIC), insurance eligibility status and pre‑populate patient copays for ease of payment.
• Greet patients and visitors in a welcoming and efficient manner.
• Manage flow of clients and visitors in the reception area; assist vendors with deliveries.
• Register patients and assess client fees, to include insurance verification, payment collection/processing and completing required screening/forms for financial assistance programs.
• Provide accurate and unbiased information about VLPP schedule and services and schedule appointments as necessary.
• Process sales of birth control orders and other supplies according to applicable pharmaceutical policies.
• Maintain strict cash control and records of all client payments.
• Complete shift‑end and day‑end procedures to include batch reconciliation and cash drop.
• Provide information to and make appointments for patients.
• Manage all clinic paperwork, to include triaging messages, faxes, mail and refill requests and requests for records; process related requests as necessary.
• Participate in patient follow‑up systems as directed, including alerting patients and clinic staff when advised care is pending.
• Participate in clinic efforts to achieve customer service, productivity and revenue goals; demonstrate commitment to center’s operating values of patient‑centered care, team approach to work and consistent regulatory compliance/inspection readiness.
• If bilingual, provide interpretation/translation as needed to clients and other staff.

This is considered an entry‑level position. All entry‑level positions at VLPP have a starting hourly rate of $19.96/hr bilingual candidates will be offered an hourly rate of $20.96/hr with the successful completion of a 3rd‑party language proficiency test.

Benefits include:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401k matching
• Employer sponsored life insurance
• 9 paid holidays per year
• Paid Time Off
• Employer Assistance Program

Hours may vary – Monday through Saturday between 8:30 am and 6 pm (rotating Saturdays are required). This is a full‑time position, approximately 40 hrs a week.

At Planned Parenthood our mission is to ensure all people have access to the care and resources they need to make informed decisions about their bodies, their lives, and their futures. Founded in 1916, Planned Parenthood is a trusted health care provider, educator, and passionate advocate here in the U.S. as well as a strong partner to health and rights organizations around the world.

Each year, Planned Parenthood delivers vital sexual and reproductive health care, sex education, and information to millions of people.

Community is the heart of Planned Parenthood and we strive to be good neighbors in partnership with on‑the‑ground health and rights organizations. Our expert health care professionals are dedicated to providing high‑quality, compassionate, and affordable care. No matter what. As a leader in sexual and reproductive services, Planned Parenthood is proud to serve the diverse needs of local communities through a national network of more than 600 health centers operated by our affiliates.

Planned Parenthood health centers provide a wide range of services — namely preventive care, including birth control, testing and treatment for sexually transmitted infections, and screenings for cervical and other cancers. Our dedicated doctors, nurses, and support staff take time to not only talk with patients, but to see them for who they are as individuals and support the life they envision for themselves.