Medical Secretary

Job Overview

The Medical Secretary is responsible for providing administrative and clerical support for Emergency Department functions. Customer service and an ability to prioritize work are essential skills.

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Perform general reception duties (greeting visitors, assisting the patient in coordinating hospital services, routing requests etc.)
• Perform general secretarial functions including the use of computers, fax machine, copier and multi-line phones (i.e. messages, transfers, and callbacks as appropriate)
• Effectively prioritize duties to maintain safe and efficient patient care and departmental function
• Utilize the electronic medical record to identify and complete consult requests
• Transfer ED Observation patients via the Electronic Medical Record System
• Operate the intercom paging system to locate and page staff and family members
• Operate the patient call bell system (i.e. Responder 5 Call System) to effectively manage patient requests
• Operate Emergency Management Systems (EMS) communication devices (i.e. Lifenet Computer)
• Maintain a detailed log of all incoming and outgoing phone calls made to physicians
• Maintain and update an accurate daily/monthly physician call schedule
• Maintain a detailed log of all admissions from the emergency department and ED observation department
• Obtain appropriate insurance authorization and assist with arrangement for patient transport
• Maintain logs and office records according to established requirements
• Order, stock, and maintain all office, clinical supplies, and patient dietary necessities
• Maintain a high level of professionalism at all times with patients, physicians, and colleagues; inform physicians continuously regarding patient diagnostic/laboratory data
• Demonstrate knowledge of all Chesapeake Regional Healthcare and Emergency Department policies and procedures
• Ensure that the department is kept clean and safe, reporting any problems or potential problems immediately
• Keep noise at a minimum to provide a quiet area for the patient population by being constantly aware of the noise level in the department
• Attend required hospital-wide orientations, meetings, and in-services
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Reports to:

Nurse Manager. Supervises:
None. Responsibilities:
Not applicable.

• Minimum education:
  
  High school diploma or equivalent with course(s) in Medical Terminology (preferred).
• Experience:
  
  1+ years current hospital experience or medical office experience preferred.
• Typing: 35+ words per minute.
• Must be able to operate a multi-line phone and computer.
• No certifications or licenses required for this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.