Quality Control Technician Job Chesapeake area,Virginia USA,Healthcare

The Quality Control Technician manually indexes documents to the correct level as established per facility policy, minimizes duplicate records and overlap entries, verifies data integrity, and reviews the electronic document management system and the records contained within it for the appropriate image quality and indexing.

Indexing

Monitor the manual indexing queue of unassigned images

Prioritize the batches in the queue and retrieve the batches for processing

Review each electronic image in the batch

Determine the correct patient name, medical record number, account number, and document type for each image

Review and determine if the image should be:

Added as a new document
Replaced with an existing document
Inserted into an existing document
Deleted

Index the imaged record appropriately by selecting the correct patient, medical record number, and encounter

Consistently maintain established productivity requirements and maintain a 96% or greater accuracy rate

Quality Control

Determine the readiness of the batch for quality control

Locate the electronic record for verification against the paper record

Review each image in the batch and verify the following:

Correct patient name and account number
Proper document type
Image quality (readable, orientation, multiple sides, etc.)

Verify receipt of all interfaced documents (transcriptions) for each encounter

For each page scanned or interfaced with errors:

Rearrange out of order images within the electronic document
Relocate electronic images that are incorrectly filed in another department
Relocate electronic documents that are incorrectly filed in an encounter
Replace electronic images and documents that have unacceptable image quality or have been updated
Modify the document type or misfiled electronic documents

Generate an error log and forward to the Operations Manager

Understand and use the department computer system in an effective and proficient manner

Adhere to Chesapeake Regional Medical Center’s confidentiality policy for all information related to patients, family, hospital employees, physicians, and clients

Service Excellence

Adhere to the Service Excellence Standards and Expectations at Chesapeake Regional Medical Center
Exhibit excellent customer relations to patients, visitors, physicians, and co-workers
Exhibit courteous communication skills and an ability to work with others, exercising good judgment in performance of job duties
Demonstrate courtesy, compassion, and respect to others in adherence of the hospital's philosophy and policy for promoting positive work and customer environments
Work as a team to continuously improve work quality
Demonstrate a commitment to flexible work schedules when it is necessary to ensure patient care
Present self in a positive manner as reflected by personal attire and etiquette
Attend required hospital-wide orientations, meetings, and in-services

Reports to:

Operations Manager

Supervises:
None

Responsibilities: N/A

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Required

Education:

High school diploma

Preferred Education:

Associates Degree in Health Information Technology

Experience:

3+ years in a Health Information Department in an acute care setting

Qualified candidates will have extensive working knowledge of medical terminology and medical record content and format for inpatients and outpatients. Preferred candidates will hold a current RHIT certification.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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