Patient Services Representative

• Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues
• Schedule and confirm patient appointments
• Collect point of service payments, including patient copays and other forms of patient financial responsibility
• Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs
• Attend required meetings/huddles and collaboration within clinic team
• Responsible for maintaining accurate new and current patient accounts, including insurance and billing information
• Familiarity with HIPAA and 42-CFR part 2 desired

• 2+ years of prior front desk experience preferred
• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries
• Highly empathetic and compassionate to effectively support the recovery journey of Bright View’s patients
• Competent at working with a diverse population of colleagues and patients
• Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
• Team-player, able to work collaboratively in a multidisciplinary healthcare environment
• Adaptable and agile within a dynamic work environment
• Technologically capable, comfortable operating in multiple systems for communication and documentation purposes
• Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred

Demonstrates strong customer service skills and effective communication abilities while managing patient inquiries and appointments. Proficient in maintaining patient accounts and familiar with HIPAA regulations in a collaborative healthcare environment.

• Customer Service
• Patient Account Management
• HIPAA Compliance
• Verbal and Written Communication
• Problem Solving

• Front Desk Experience
• Appointment Scheduling
• Payment Collection
• Insurance Information Management
• Documentation Skills

• Empathy
• Compassion
• Team Collaboration
• Adaptability
• Initiative

• Healthcare
• Patient Inquiries
• Multidisciplinary Team
• Dynamic Work Environment

• MS Office
• Outlook
• Teams
• Word