Receptionist, Healthcare

Become a part of our caring community

Why this role exists:
Our Front Office Healthcare Support team are there to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The Front Office professional, working onsite and reporting to the Center Administrator, serves as the Patient Access Coordinator, ensuring data quality and revenue integrity while orchestrating the seamless movement of patients through the clinic.

Data Integrity:
You verify every patient's identity and insurance coverage with 100% accuracy to prevent downstream billing errors and denials.

Orchestrator of Flow:
You manage the "front door," signaling patient readiness to the clinical team and maintaining short wait times to ensure high provider throughput.

Customer Experience Champion:
You are the first and last point of contact, using empathy and clear communication to drive patient satisfaction and retention.

Financial Steward:
You secure the clinic's financial health by identifying and collecting co-pays and outstanding balances at the point of service.

Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.

Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.

Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff. Point-of-Service (POS) Collections:
Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.

Exit & Outreach: Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Use your skills to make an impact

We assess requirements practically. During the application and interview process, we will ask you to demonstrate these.

• Computer literacy
• Patient Eligibility and benefits
• Using scheduling systems to optimize staffing levels

• Handle patient concerns while maintaining rapport
• Follow defined workflows consistently
• Manage patient needs across scheduling and follow-up
• Manage time and tasks efficiently
• Handle incoming calls accurately and professionally
• Maintain accurate and complete records
• Work effectively across teams

• Maintain accuracy and completeness across tasks
• Manage multiple tasks simultaneously while maintaining accuracy

Essential Behaviors & Attributes:
Reliability, punctuality, integrity with Protected Health Information and cash, professional presence, adaptability, growth-mindset, and receptivity to coaching.

• Use appropriate channels and escalation rules
• Manage and verify digital intake data
• Protect patient identity
• Familiar with clinical operations
• Able to assist in patient registration
• Familiar with types of clinic visits

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you…