Front Desk Associate

Benefits

• 401(k)
• Medical
• Dental insurance
• Vision
• Company match for 401(k)
• Employee discounts
• Hotel discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development opportunities
• Voluntary short term insurance
• Life & accidental death insurance

If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate. If you possess a positive, problem‑solving attitude and a constant pursuit to be better... this is the perfect position for you!

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

Availability must be flexible to work first, second and night audit shifts, including am and pm.

Provide the highest quality of service to the customer at all times.

Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre‑registration and blocking of registrations.

Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.

Handle guest check‑ins and check‑outs efficiently and in a friendly and professional manner.

Handle multitasking in a face‑paced environment.

Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.

Receive and transmit mail, phone, and written messages for guests.

Answer inquiries pertaining to hotel services.

Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.

Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.

Be very knowledgeable of the brand loyalty programs and their benefits and current promotions being offered.

Responsible for proper telephone etiquette and online responses.

Other duties as assigned by the supervisor.

• Has a sincere desire to exceed guest expectations
• Must have exceptional oral and written communication skills
• Must be dependable
• Must have computer proficiency
• Must have a minimum of a high school diploma or equivalent
• Must be able to work weekends and holidays

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.