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Technical Support Engineer
Job in
Chesapeake, Virginia, 23322, USA
Listed on 2026-02-12
Listing for:
Sharp Brains
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Responsibilities- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware
- 2+ years of technical support experience
- Customer service oriented
- Strong written and verbal and troubleshooting skills
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