FM Systems Manager

Principal Duties and Responsibilities

Project Manager for new FM systems rollouts/implementations to a user base of over 20,000. Research and recommend new systems to replace existing systems. Partner with Procurement/Sourcing to evaluate, bid, and select new system provider based on system capabilities and costs. Identify and partner with all internal system stakeholders to ensure new system integration requirements are scoped, scheduled, and executed. Develop and execute the project management schedule for project integration, communications, training, testing, and rollout.

Lead all cross-functional software implementation meetings. Develop all training material in partnership with system provider. Post system rollout, partner with stakeholders to identify opportunities to improve system usability, add new features, or enhance existing features. Document all enhancement requests and partner with stakeholders to prioritize enhancements based on business need. Manage relationships with all software system vendors for all system defects, enhancements, billing issues, and other issues as they arise.

Managing all system users including adding and removing users and editing user permissions. Creating, editing, and deleting software system workflows based on business need. Adding or removing facilities/stores from systems. Independently identify opportunities to improve or automate processes. Communicate with all stakeholders about any enhancements, upgrades, or system outages. Provide training for new users or for all users for new features.

Create ad hoc reports from within the system as requested.

• 5+ years’ experience as a facilities management software platforms manager.
• Experience building workflows within software systems or applications.
• Project Management experience – communications, change management, financial planning, resource scheduling, feature prioritization, etc.
• Experience with one or more CMMS systems including Service Channel, Corrigo, Facilio, Maintenance Connection, Fexa, Maximo, et al.
• Ability to translate business needs into software feature enhancement requests.
• Financial acumen – track spend for all FM systems, prepare financial impact statements for FM leadership.

• Experience with Retail, multi facilities management organization

This is not to be considered a complete list of job duties, as they may be amended or added to as needed.