Senior Service Technician

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Job details:
This Jobot Job is hosted by:
Merwan Zattam
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Salary: $95,000 - $110,000 per year

We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission‑critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.

With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud‑based and customer‑hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.

We pride ourselves on a collaborative, customer‑centric approach, bringing together specialists in software development, Dev Ops, systems engineering, and project delivery to ensure successful implementation and long‑term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.

Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.

• Medical, dental, and vision insurance
• Company‑paid life insurance
• Short‑ and long‑term disability coverage
• 401(k) retirement plan
• Flexible Spending Accounts (FSA)
• Paid holidays, sick time, and personal leave
• Employee Assistance Program (EAP)
• Education reimbursement and professional development support

We are seeking a skilled, service‑driven Senior Service Technician to support customers utilizing industry‑leading intersection control and central traffic management systems. In this hands‑on, customer‑facing role, you will apply your expertise in traffic signal cabinets and hardware to troubleshoot complex software and system issues, collaborate with development teams, and ensure systems are properly installed, commissioned, and operating at peak performance.

This role also includes delivering technical training, providing responsive field and remote support, and contributing to hardware assembly and RMA processing within a collaborative, innovation‑focused team environment.

• Develop deep expertise in intersection control and central system software platforms
• Perform release testing across multiple traffic signal cabinet environments
• Troubleshoot and debug technical issues, partnering with software development teams to resolve customer challenges
• Deliver product training sessions both remotely and on‑site
• Provide technical support via phone, in person, and through ticketing systems
• Build strong working relationships with distributors, municipalities, and agency traffic signal technicians
• Support installation, commissioning, and performance optimization of deployed systems
• Assist with hardware assembly and RMA processing as needed

• 5+ years of experience as a Traffic Signal Technician
• High school diploma or equivalent
• Working knowledge of NTCIP 1202‑compliant intersection control software
• Strong understanding of NEMA, ATC, and TEES traffic signal cabinet types
• Extensive electrical troubleshooting experience
• Strong communication skills and ability to work independently in field environments

• Experience working with public agencies or municipalities
• Familiarity with advanced intersection control systems
• IMSA Traffic Signal Technician III certification preferred
• Experience in a customer‑facing technical support role

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

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