Manager -Infrastructure Operations & FinOps

Candidates must be authorized to work in the United States without the need for current or future visa sponsorship

The Manager, Infrastructure Operations & Fin Ops serves as the centralized control-plane governance function within Family Dollar's Infrastructure Engineering organization. This is a unique, high-trust role designed with intentional independence — operating without dedicated direct reports to preserve separation of duties, eliminate conflicts of interest, and ensure objective oversight across all infrastructure engineering teams and BPO partners.

This role provides the VP of Infrastructure Engineering & Operations with an independent, consolidated view of vendor performance, technology spend, asset health, and contractual obligations across all domains:
Hybrid Cloud, Network Engineering, Automation, and Retail/Edge environments. It is the single source of truth for governance intelligence across a multi million infrastructure portfolio spanning 7,400+ stores, 9 distribution centers, 2 data centers, and 3 public cloud platforms.

This is not an operational role. It is a governance, intelligence, and accountability function — one that provides executive-level visibility and keeps the infrastructure organization disciplined, cost-effective, and contractually sound.

• Own the vendor governance framework for all infrastructure technology vendors and service providers
• Track and report on vendor SLA/KPI compliance across BPO, telecom, hardware, software, and cloud vendors
• Lead vendor performance reviews (QBRs, MBRs) and escalate performance gaps to the VP and relevant directors
• Maintain a vendor risk register and flag concentration risks, single-vendor dependencies, and end-of-life exposures
• Evaluate vendor roadmaps and alignment with Family Dollar's technology strategy
• Serve as an independent governance bridge between engineering teams and BPO partners — not embedded in either
• Lead Fin Ops practice across Azure, GCP, OCI, and on-premises infrastructure
• Own cost visibility dashboards, chargeback/showback models, and monthly spend reporting for the VP
• Identify and drive cost optimization opportunities: reserved instances, rightsizing, idle resource elimination, and license rationalization
• Define and enforce cloud cost governance policies in partnership with engineering teams
• Monitor cloud spend anomalies and alert leadership to budget variances in real time
• Maintain multi-year infrastructure cost forecasts and support annual budgeting cycles
• Partner with Finance to align infrastructure spend to business unit cost allocations

• Own the end-to-end IT asset lifecycle governance process: procurement, deployment, tracking, and decommission
• Ensure CMDB accuracy and completeness as the authoritative system of record for all infrastructure assets
• Maintain hardware refresh schedules and lifecycle dashboards across stores, DCs, data centers, and cloud
• Partner with engineering teams to identify EoL/EoS risks and drive proactive refresh planning
• Govern software license entitlements and utilization to prevent compliance exposure
• Validate BPO asset inventory reporting and reconcile against procurement records
• Track and report on asset financial depreciation schedules in partnership with Finance

• Own and manage all infrastructure technology contracts: renewal calendars, terms, SLAs, and obligations
• Lead contract renewals, amendments, and renegotiations in partnership with Legal, Procurement, and Finance
• Maintain a centralized contract repository with renewal triggers, expiration tracking, and risk flags
• Evaluate vendor proposals and new contracts to ensure alignment with technical and financial requirements
• Identify contract optimization opportunities: consolidation, renegotiation, and elimination of redundant agreements
• Enforce contract SLA commitments and hold vendors accountable through structured performance reviews
• Support RFP / RFI processes for infrastructure technology procurements
• Produce monthly and quarterly infrastructure governance dashboards for the VP, covering: vendor health, cost posture, asset…