Senior ServiceNow Developer - Evergreen

Job Description Job Description

Description:

We are seeking a highly skilled and experienced Senior Service Now Developer to join our fully remote team supporting our client. In this role, you will be responsible for designing, developing, and implementing advanced Service Now solutions that meet our client’s business needs. You will have deep knowledge of core modules such as Incident Management, Change Management, and Problem Management, as well as advanced modules or custom application development.

You will work closely with stakeholders to analyze requirements, develop custom applications, and ensure the optimal performance and functionality of the Service Now platform. Note: Our Service Now instance is hosted on-premises, making it crucial for candidates to have substantial experience in supporting and managing on-prem Service Now environments. Experience with the unique challenges and nuances of on-premises deployments is essential for ensuring the stability, security, and scalability of our Service Now platform.

• Development and Customization: Design, develop, and implement Service Now applications and modules, including custom scripts, workflows, and integrations.
• Technical Leadership: Provide technical guidance and leadership to junior developers and other team members. Review and enhance existing code and processes for efficiency and effectiveness.
• Requirements Gathering: Collaborate with stakeholders to gather and analyze business requirements. Translate these requirements into technical specifications and solutions.
• Troubleshooting and Support: Troubleshoot and resolve complex issues related to Service Now applications and integrations. Provide ongoing support and maintenance to ensure optimal system performance.
• Business Rules: Develop and manage complex business rules to automate processes and ensure system integrity.
• APIs and Integrations: Design and implement integrations using REST and SOAP APIs, ensuring seamless data exchange between Service Now and other systems.
• Custom Applications: Build and maintain custom Service Now applications tailored to specific business needs, ensuring scalability and performance.
• Best Practices: Ensure adherence to best practices, coding standards, and industry guidelines in all development activities.
• Documentation: Create and maintain comprehensive technical documentation, including design specifications, user guides, and knowledge base articles.
• Innovation: Stay up-to-date with the latest Service Now features, updates, and industry trends. Recommend and implement innovative solutions to improve system functionality and user experience.

Qualifications:

• Experience: 5+ years of experience in Service Now development, including extensive hands-on experience with business rules, APIs, integrations, and custom applications.
• Technical Skills: Proficiency in Service Now platform scripting (JavaScript, Glide Script), REST and SOAP integrations, and Service Now development tools.
• Certifications: Service Now Certified Application Developer, Certified Implementation Specialist, or similar relevant certifications preferred. Security+ certification is required.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with stakeholders and team members.

Non-Negotiable Requirements: REQUIRED

EDUCATION AND EXPERIENCE:

• 5+ years of experience in Service Now development, including extensive hands-on experience with business rules, APIs, integrations, and custom applications.
• Proficiency in Service Now platform scripting (JavaScript, Glide Script), REST and SOAP integrations, and Service Now development tools.

REQUIRED CLEARANCE:

• Secret clearance (interim required to start)
• Must be a current US Citizen

REQUIRED

CERTIFICATIONS:

• Security+ CE
• Service Now Certified Application Developer, Certified Implementation Specialist, or similar relevant certifications preferred.

Technical Environment: On-prem Service Now instance hosted by a third party, not Service Now cloud. Windows 10 or Windows 11 operating systems;
Service Now ticketing system;
Microsoft 365 Office suite of applications.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.