Application Administrator

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to join our committed team and provide excellent public transportation to the Hampton Roads region. We offer competitive wages and unmatched benefits in a stimulating, rewarding environment.

Essential Job Functions (detailed duties are not exhaustive and may extend to other related tasks):

• Work with the Application Services team in the technical and functional support of the Trapeze EAM system, and assist with ITS systems such as HASTUS and Transit Master.
• Coordinate technical resources, information, and activities for EAM business processes.
• Act as a liaison functional analyst between EAM system users and Application Services.
• Analyze and maintain EAM workflows, documenting modifications as needed.
• Provide technical support for ad‑hoc report creation and customizations.
• Document, resolve, and follow up on issue closure.
• Manage data load templates and perform bulk data loads.
• Work with system vendors to resolve issues.
• Manage application users and user role profiles.
• Maintain plans and processes to ensure system availability.
• Collaborate with network and server infrastructure teams for troubleshooting.
• Recommend application enhancements, training needs, and system upgrades to the Application Services team.
• Maintain knowledge of public transportation terminology through resources such as APTA, TCRP, FTA, and NTD.
• Maintain records in compliance with the Hampton Roads Transit Records Management Policy and Procedures.
• Perform on‑call duties on a rotation schedule as per established policies.
• Perform additional related duties as required.

• Strong analytical and problem‑solving skills and excellent computer skills.
• Strong communication and interpersonal skills.
• Working knowledge of enterprise applications, databases, terminology, processes, and an understanding of software application system concepts.
• Understanding of transit scheduling concepts and operations dispatch functions (highly desirable).
• Direct experience administering transit‑specific applications such as HASTUS, Transit Master, and Enterprise Asset Management System (highly desirable).
• Experience using GIS/mapping programs such as ESRI ArcGIS, Map Info, and geospatial analysis functions (desired); experience administering ESRI applications preferred.
• Experience using Crystal Reports, MS Excel, and other report generation tools (desired).
• Knowledge of SQL.
• Ability to work independently and use good judgment in decisions affecting application administration.

• Proficiency in using computer systems and the listed software applications essential for assigned work.
• Basic problem‑solving skills associated with software applications used.
• Experience with the following applications: HASTUS, CAD/AVL (Computer Aided Dispatch and Automated Vehicle Location), Enterprise Asset Management, and Crystal Reports.

BS in Computer Science, Systems Engineering, Information Systems, or a related field.

Previous work experience in applications administration with an emphasis on supporting transit‑specific applications such as HASTUS, Transit Master, and Trapeze EAM. A background in transit scheduling/planning/operations, information technology, or intelligent transportation systems is strongly preferred.

• Valid Driver's License.
• Acquire a Virginia Driver's License within 60 days after hire if an out‑of‑state license is not the applicant's current state of residence.

This position is classified as essential personnel.

Exempt.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime. The job may require providing assistance to Enterprise Application users (primarily by phone, but occasionally in person) in the evenings and on weekends.

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222‑6000 or email careers.

Our mission is to connect Hampton Roads with transportation solutions that are reliable, safe, efficient, and sustainable.