Senior Engineer

Responsibilities

• Provide service support for Aruba network and Wi‑Fi systems, perform O&M tasks, report task progress, provide feedback to team lead, and ensure tasks are completed on time.
• Perform technical investigation of infrastructure issues – analyze complex routing/switching/connectivity problems, recurring performance issues, account and service configurations.
• Perform scan and remediation tasks – perform SCAP scans for physical components to evaluate and report compliance against applicable STIGs, verify and upload scan findings, perform mitigation of findings, and provide write‑up of recommended actions for open vulnerabilities and submit to ISSM for concurrence.
• Execution of non‑trivial changes and fixes: configuration adjustments, performance and optimization enhancements, install software patches, service packs to maintain cybersecurity compliance, perform advanced service restarts or failover actions, restoration from backups as per SOPs/changes.
• Problem management:
  Root cause analysis for significant/repeat incidents, including log review, trend analysis, and proposing corrective actions.
• Performance Optimization: analyze existing performance of system and connectivity and develop recommendations to optimize end user experience.
• Provide services for Aruba‑based network systems, perform assigned O&M tasks (e.g., install security patches/firmware updates, plan and perform HW/SW upgrades, troubleshoot issues, etc.), report task progress, provide feedback, and ensure tasks are completed on time.
• Develop and submit change requests as necessary.
• Monitor and optimize Wi‑Fi network system platform performance.
• Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, maintaining the security posture of IT systems.
• Provide written and verbal project updates to team lead, respond to, resolve, and document customer issues using the approved ticketing system.
• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for network platforms.
• Participate in engineering design and development discussions regarding network topology, resiliency, capacity planning, firmware/OS strategy, and technology selection. Provide input on support tools and documentation.

• 5-7 years overall IT experience.
• 2+ years providing operations and administration support of Wi‑Fi systems and services.
• Knowledge and experience with Aruba networking to include SD‑WAN technology.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with Virtualization technology.
• Knowledge and experience with network administration tools.
• Strong communication skills capable of communicating technical concepts to senior leadership and customer stakeholders.

• Security+ CE (Required)
• HPE Aruba Networking Certified Associate - Campus Access (Required)
• HPE Aruba Networking Certified Professional - Campus Access (Desired)
• HPE Aruba Networking Certified Expert - Campus Access Switching (Desired)

This position supports work based in Chesapeake, VA. Some travel to this location may be required.

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