Computer Operator

Computer Operator Level I

Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non‑standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12:00am – 8:30am.

• Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution.
• Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures.
• Initiate and monitor tasks related to daily run sheets and job processing schedules.
• Monitor, coordinate, document and track system backups.
• Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed.
• Monitor environmental systems within the Network Operations Center and Data Centers.
• Manage incidents and service requests via Service Now to ensure service level agreements (SLA) are met.
• Perform user provisioning and de‑provisioning tasks per approved requests.
• Provide support to users and remote distribution centers.
• Create and maintain technical documentation, policies, and procedures.
• Assist in the installation and decommissioning of data center network and server hardware.
• Place service calls/tickets with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardware.
• Assist Data Center Operations Manager with special projects that may be assigned.
• Other tasks as assigned.

Minimum Qualifications:

• Ability to work and carry out duties independently.
• Strong critical thinking and problem‑solving skills in a fast‑paced and ever‑changing environment.
• Understanding and interest in continuous process improvement.
• Customer‑oriented attitude and desire to help others succeed.
• Ability to perform duties quickly and efficiently to support business‑critical systems and applications.
• Effective communication skills with end users and associates (verbal, visual, listening).
• Ability to lift 50pounds to a height of 3–4feet; must be able to bend, kneel, and sit properly to install/de‑install servers and network equipment out of racks.

Desired/Ideal

Qualifications:

• IBMi iSeries experience.
• Service Now experience.
• Data Center Operations experience.
• Software monitoring tools (Zabbix, Trane Tracer, Building Management System) experience.
• CompTIA Network+ and/or Security+ certification.
• Basic level scripting experience.

Required shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessary.

Full time – 500 Volvo Parkway, Chesapeake, Virginia 23320 – IT Services, Dollar Tree.