Tier II System Engineer

Overview

Will provide Operations and Maintenance (O&M) support for Azure on-premise environment.

• Provide services for Windows-based IT systems, perform assigned O&M tasks, report task progress, provide feedback, and ensure tasks are completed on time.
• Perform technical investigation of infrastructure issues – analyze complex routing, switching, and computing problems, recurring performance issues, account and service configurations.
• Perform scan and remediation tasks: conduct Security Content Automation Protocol (SCAP) scans to evaluate and report compliance against applicable STIGs, verify and upload scan findings, mitigate findings, and provide write-up of recommended actions for open vulnerabilities, submitting to ISSM for concurrence.
• Execute non-trivial changes and fixes: configuration adjustments, install software patches, service packs to maintain cybersecurity compliance, perform advanced service restarts or failover actions, restore from backups per SOPs/changes.
• Problem management: root cause analysis for significant/repeat incidents, including log review, trend analysis, and proposing corrective actions.
• Develop and submit change requests as necessary.
• Monitor and optimize IT system platform performance.
• Provide input on system O&M task documentation, e.g., security patching/system updates, planning and performing upgrades, troubleshooting, and maintaining the security posture of IT systems.
• Provide written and verbal project updates to leadership; respond to, resolve, and document customer issues using the approved ticketing system.
• Provide input on sustainment of O&M processes and procedures (e.g., SOP) for server platforms.
• Provide input on disaster recovery, business continuity, and failover/cutover procedures.
• Provide input on support tools and documentation.

• 3–5 years overall IT experience.
• 2+ years providing operations and administration support of Windows-based IT systems and services.
• Knowledge and experience with Power Shell.
• Knowledge and experience with DoD Security Technical Implementation Guides (STIGs).
• Knowledge and experience with virtualization technology (Microsoft Hyper‑V preferred).
• Knowledge and experience with Microsoft administration tools (e.g., WAC, Azure Arc, etc.).
• Strong communication skills capable of communicating technical concepts to senior system administrators.

• Security+ CE (Required)
• Microsoft Certified:
  Azure Fundamentals (Required)
• Microsoft Certified:
  Azure Admin Associate (Desired)

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