Systems Analyst

$71,480/ annually
Starting salary based on qualifications and experience

Chesapeake Human Services Division of Social Services is seeking a full‑time Systems Analyst I to lead and support the division’s technology operations. This position serves as the team lead for IT functions, supervises a Client Technologies Analyst I, and plays a key role in managing technology projects, supporting users, and maintaining critical systems.

The successful candidate will oversee the full lifecycle of the division’s hardware, software, and information systems while providing technical leadership, training, and hands‑on support. This is an excellent opportunity for a technology professional who enjoys problem‑solving, project management, and collaborating with staff to improve business processes through technology.

• Lead day‑to‑day IT operations and supervise, guide, and support technical staff.
• Manage and participate in technology projects, including planning, implementation, testing, upgrades, and ongoing system maintenance.
• Analyze user needs and business processes to identify opportunities for technology improvements and recommend effective solutions.
• Design, implement, maintain, and troubleshoot computer systems, software applications, hardware, and network resources.
• Provide technical support by diagnosing and resolving hardware, software, system access, and connectivity issues.
• Administer system and network security, including user account management, access controls, and compliance with policies.
• Develop and deliver user training, technical documentation, and instructional materials.
• Monitor emerging technologies, industry trends, and best practices to recommend enhancements that improve efficiency, security, and service delivery.
• Maintain hardware and software inventories, system documentation, and other administrative records; assist with budgeting, purchasing, and vendor coordination.
• Collaborate with internal departments, vendors, and stakeholders to support operational needs and ensure reliable technology services.

• Bachelor’s degree in computer science or a closely related field.
• Minimum 2 years full‑time equivalent experience.
• Valid driver’s license and compliant driving record; IT positions require CJIS/VCIN compliance.
• May require overtime and emergency support work outside normal hours.

• Primary Systems Analyst for the Kinship application, coordinating vendor and IT support, troubleshooting, user access, and system enhancements.
• Local Security Officer managing user access to VDSS systems and conducting annual access reviews.
• Oversee technical support staff, manage IT assets, and coordinate state and local IT initiatives.
• Internal IT project coordinator and backup support to ensure continuity of services.
• Develop programs to meet specifications, create program flowcharts, identify and correct program problems, record technical information and provide instructions.
• Effective oral and written communication skills.
• Problem‑solving skills and ability to work with end‑users to clarify and solve programming issues.

The City of Chesapeake offers an exceptional range of benefits. Please view our Benefits Brochure for a full list of benefits and employee perks.

Job Open Date: 06/24/2026

Job Close Date: 07/05/2026