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Lead Tier 1 Help Desk – Oracle Federal Financials
Job in
Chesapeake, Virginia, 23322, USA
Listed on 2026-07-24
Listing for:
i360technologies, Inc.
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
i360technologies, Inc. is looking for an O&M Tier 1 Lead in Chesapeake, Virginia. This role involves leading the Tier 1 help desk team and managing support for approximately 19,000 user accounts. You'll ensure service quality and produce regular reporting while coordinating with stakeholders on escalated issues.
The ideal candidate will have a Bachelor's degree, significant experience in help desk operations, and familiarity with Service Now or similar platforms. This position also requires U.S. citizenship or permanent residency.
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