Product Technical Support Specialist, Marine

Product Technical Support Specialist, Marine

Location:

Chesapeake, VA, US, 23320

Position Type:
Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Penta North America (VPNA) delivers power solutions for marine and industrial applications. As part of the Volvo Group, we combine proven technology with deep expertise to support customers across a wide range of industries. From commercial and leisure marine vessels to data centers, construction, mining, and agriculture, VPNA is helping shape the future through diesel and gas engines, electrification, and integrated power and energy solutions.

With North America as a key growth market for Volvo Penta, this is an exciting time to be part of the business.

Our team works collaboratively across VPNA, Volvo Group, dealers, OEMs, and customers throughout North America. We value transparency, curiosity, reliability, accuracy, service‑mindedness, and integrity. In a dynamic international environment, we use deep technical expertise in marine and industrial engines to resolve customer cases quickly and accurately.

In this role, you will work with technical support requests from dealers, OEMs, customers, and colleagues related to Volvo Penta marine and industrial engines, electric and hybrid drive systems, transmissions, and control systems. Using case management tools, phone, email, and other communication channels, you will support application, troubleshooting, and repair needs across the full product range. This position reports to the Manager, Technical Services and is based on‑site in our Chesapeake, Virginia office.

• Respond to Volvo Penta authorized dealers with technical and diagnostic support and warranty repair authorizations for all Volvo Penta marine and industrial product lines including engines, electric and hybrid drive systems, transmissions, and electronic control systems
• Enter and maintain clear and complete records of dealer and OEM interactions in our case management system (ARGUS)
• Actively support internal and external stakeholders by sharing technical or general product information
• Advise and assist dealers and colleagues with the VPNA Warranty policy and procedures
• Work with the warranty department for claims requiring pre‑authorization in compliance with policies
• Identify trends in product quality and provide information to colleagues to support continuous improvement of our products including lines of feedback to field service, trainers, and other teams
• Obtain and maintain comprehensive up‑to‑date technical knowledge of all new and existing products and our applicable electronic diagnostic tool
• Serve as a go‑to technical expert for VPNA colleagues through in‑depth technical analysis, diagnostics, and direct customer interaction

• Associate’s degree, 2‑year technical certification/degree, or other relevant certification; or equivalent combination of education and experience. Certifications in engine service and repair are especially helpful.
• Minimum 2 years of hands‑on experience with engines, especially in heavy equipment and/or marine applications, is preferred.
• Minimum 1 year of experience in a customer‑facing environment. Corporate or B2B experience preferred.
• Knowledge of troubleshooting and repair of marine or industrial engines.
• Knowledge of marine and/or industrial service trade practices and activities via direct experience or hands‑on education/training.
• Knowledge of primary electronic diagnostic troubleshooting equipment a plus.
• Regular day‑to‑day experience with Microsoft products (Outlook, Teams, Excel, PowerPoint, etc.).
• Demonstrated people skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders.

• Respect:
  You trust, respect, and provide equal attention to those around you.
• Col…