Subject Matter Expert III; ISEA

About Us

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value;

if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!

This postion is based in Chesapeake, VA and will require travel up to 50% CONUS/OCONUS.

The In-Service Engineering Agent (ISEA) SME provides technical, engineering, and lifecycle support to ensure operational readiness, reliability, and maintainability of systems throughout their service life. Specifically for external communications.

Essential

Job Duties:

• Monitor the health and performance of radio communication systems.
• Perform preventive and corrective maintenance.
• Troubleshoot hardware, software, and network issues.
• Coordinate repairs and equipment replacements.
• Verify systems return to full operational status after maintenance.

• Diagnose communication failures and signal degradation.
• Analyze fault logs and system alarms.
• Resolve RF interference and coverage issues.
• Support field technicians during complex repairs.
• Escalate unresolved issues to engineering specialists or vendors.

• Maintain configuration baselines for radio equipment.
• Update firmware and software.
• Configure frequencies, talk groups, encryption keys (where authorized), and network parameters.
• Document configuration changes according to change management procedures.

• Track equipment age, performance, and reliability.
• Recommend upgrades or replacement of obsolete equipment.
• Support modernization projects.
• Evaluate new technologies for compatibility with existing systems.

• Analyze system performance metrics.
• Conduct coverage and signal quality assessments.
• Identify recurring faults and recommend improvements.
• Produce reliability and availability reports.

• Train operators and maintenance personnel.
• Develop technical procedures and job aids.
• Provide technical advice during operational incidents.
• Mentor junior technicians and engineers.

• Ability to provide engineering solutions, upgrades, and troubleshooting for installed systems on air, land, or sea platforms.
• Ability to integrate ISEA functions at the start of the product support lifecycle to reduce total ownership costs and improve readiness.
• Ability to develop and managing Integrated Logistics Support Plans (ILSP), tracking parts through enterprise resource planning systems, and supporting planned maintenance systems.
• Ability to offer training, technical manuals, and help desk support to operators and maintenance personnel.
• Ability to connect communities of ISEA practitioners to share tools, capabilities, and lessons learned, fostering predictive and preventive maintenance approaches.

Mandatory:

• Must be a U.S. Citizen
• Must have High School diploma
• Must have expertise VHF, UHF & HF radio systems and ancillrary equipment.
• Must have knowledge of Digital Modular Radios and or ARC-210 radios
• Must have minimum 10 years of experience in DOD/Navy communications systems.
• Must have SECRET Security Clearance.
• Must have a valid driver’s license and reliable transportation
• Must have experience with shipboard communication center work.
• Must have minimum 10 years of experience in DOD/Navy communications systems.
• Must be willing to travel CONUS/OCONUS
• Must be willing to work extended hours including weekends and holidays
• Good oral and written communication skills
• Must be able to successfully pass a pre-employment background check and pre-hire drug screening

• Prior military training A-school, C-school
• Technical training for HF/UHF OJT or other
• DMR or ARC-210 factory training
• Provide expertise in repair alignment and overhaul of all variants of URC-109 and SINGARS
• Background in…