Business Analyst (SaaS Industry Experience Required

Position: Business Analyst (SaaS Industry Experience Required)
Fully remote!

This Jobot Job is hosted by:
Dawit Demoz
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Salary: $110,000 - $115,000 per year

A bit about us:

We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.

With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.

We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, Dev Ops, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.

Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.

Why join us?

Medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability coverage
401(k) retirement plan
Flexible Spending Accounts (FSA)
Paid holidays, sick time, and personal leave
Employee Assistance Program (EAP)
Education reimbursement and professional development support

Job Details

Overview
We are seeking a detail-oriented and collaborative Business Analyst to bridge the gap between business needs and technical solutions across a suite of software and integrated products.
In this role, you will work closely with cross-functional teams and customers to define requirements, support delivery, and drive adoption through training and enablement. This position is ideal for someone who thrives in complex environments and enjoys translating business needs into clear, actionable solutions.

Key Responsibilities
Requirements Elicitation & Analysis

Gather, analyze, and document business, functional, and non-functional requirements across SaaS, on-premise, and integrated solutions
Translate business, customer, and regulatory needs into user stories, use cases, workflows, and acceptance criteria
Break down complex system requirements, including software and hardware interactions, into manageable components

Stakeholder Collaboration

Serve as a liaison between business stakeholders, product managers, engineering teams, QA, and customer-facing teams
Facilitate workshops, backlog grooming sessions, and design discussions
Clarify scope, dependencies, assumptions, and constraints throughout the development lifecycle

Product & Delivery Support

Partner with product management on roadmap planning, prioritization, and impact analysis
Support engineering teams during design, development, testing, and release cycles
Participate in system integration, UAT, and customer acceptance activities

Customer Training & Enablement

Develop training materials, documentation, and system workflows to support customer onboarding
Conduct or assist with training sessions, product demos, and knowledge-transfer activities
Serve as a subject matter resource for system functionality and best practices
Capture customer feedback to inform product enhancements and future requirements

Documentation & Process Improvement

Maintain requirements documentation, traceability matrices, process flows, and user guides
Identify opportunities to improve business processes, system usability, and customer adoption
Contribute to continuous improvement of BA standards, templates, and methodologies

Required Qualifications

Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or…