Manager, Infrastructure Operations & FinOps

Family Dollar# Manager, Infrastructure Operations & Fin Ops##

Job Description Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.  The Manager, Infrastructure Operations & Fin Ops serves as the centralized control-plane governance function within Family Dollar’s Infrastructure Engineering organization. This is a unique, high-trust role designed with intentional independence — operating without dedicated direct reports to preserve separation of duties, eliminate conflicts of interest, and ensure objective oversight across all infrastructure engineering teams and BPO partners.  

This role provides the VP of Infrastructure Engineering & Operations with an independent, consolidated view of vendor performance, technology spend, asset health, and contractual obligations across all domains:
Hybrid Cloud, Network Engineering, Automation, and Retail/Edge environments. It is the single source of truth for governance intelligence across a multi million infrastructure portfolio spanning 7,400+ stores, 9 distribution centers, 2 data centers, and 3 public cloud platforms.  This is not an operational role. It is a governance, intelligence, and accountability function — one that provides executive-level visibility and keeps the infrastructure organization disciplined, cost-effective, and contractually sound.  

Principal

Duties & Responsibilities:

Vendor Governance & Performance Management  Own the vendor governance framework for all infrastructure technology vendors and service providers  Track and report on vendor SLA/KPI compliance across BPO, telecom, hardware, software, and cloud vendors  Lead vendor performance reviews (QBRs, MBRs) and escalate performance gaps to the VP and relevant directors  Maintain a vendor risk register and flag concentration risks, single-vendor dependencies, and end-of-life exposures  Evaluate vendor roadmaps and alignment with Family Dollar’s technology strategy  Serve as an independent governance bridge between engineering teams and BPO partners — not embedded in either  Fin Ops & Cost Optimization (Cloud + On-Premises)  Lead Fin Ops practice across Azure, GCP, OCI, and on-premises infrastructure  Own cost visibility dashboards, chargeback/showback models, and monthly spend reporting for the VP  Identify and drive cost optimization opportunities: reserved instances, rightsizing, idle resource elimination, and license rationalization  Define and enforce cloud cost governance policies in partnership with engineering teams  Monitor cloud spend anomalies and alert leadership to budget variances in real time  Maintain multi-year infrastructure cost forecasts and support annual budgeting cycles  Partner with Finance to align infrastructure spend to business unit cost allocations  Asset Management & Lifecycle Governance  Own the end-to-end IT asset lifecycle governance process: procurement, deployment, tracking, and decommission  Ensure CMDB accuracy and completeness as the authoritative system of record for all infrastructure assets  Maintain hardware refresh schedules and lifecycle dashboards across stores, DCs, data centers, and cloud  Partner with engineering teams to identify EoL/EoS risks and drive proactive refresh planning  Govern software license entitlements and utilization to prevent compliance exposure  Validate BPO asset inventory reporting and reconcile against procurement records  Track and report on asset financial depreciation schedules in partnership with Finance  Contract Management & Procurement Governance  Own and manage all infrastructure technology contracts: renewal calendars, terms, SLAs, and obligations  Lead contract renewals, amendments, and renegotiations in partnership with Legal, Procurement, and Finance  Maintain a centralized contract repository with renewal triggers, expiration tracking, and risk flags  Evaluate vendor proposals and new contracts to ensure alignment with technical and financial requirements  Identify contract optimization opportunities: consolidation, renegotiation, and elimination of redundant agreements  Enforce contract SLA commitments and hold vendors accountable…