IT Network Specialist; Helpdesk​/Cust

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Full Time 30-40 hrs CSC Headquarters, Chesapeake, VA, US

2 days ago Requisition

OMB NO:

Expiration Date: 05/31/2029

Announcement: 6893

Opening Date: 27 August 2026 Pay Plan/Series/Pay Band: NF-2210-03

Closing Date:
Until Filled

Work Schedule:

Full Time (30-40 hours/week)

Position: IT Network Specialist (Helpdesk/Cust Support) Salary: $26.00/hour +DOE

Who May Apply:
All Sources

Location:

Chesapeake, VA – Headquarters

Turn Tech Problems into Solutions!

Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you’re a customer-focused problem solver with hands‑on experience troubleshooting systems, networks, and user issues, we want you on our team!

The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software.

Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.

Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written.

Performs other related duties as assigned.

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated.

1. Certificate or Associates Degree in Computer Science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.

2. Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions.

3. Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems.

4. Experience with Active Directory, creating, deleting and modifying user accounts.

5. Ability to routinely lift 30 lbs.

• Bachelor’s Degree in Computer Science or a closely related field or 4years of experience with computer

systems and design; troubleshooting techniques; and full understanding of all Windows Architecture

including Windows Server experience may be substituted for education requirement.

2. Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).

3. Network+ and Security+ certifications

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

• Paid Annual and Sick Leave
• Holiday Pay
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance

• Residency Requirements:
  Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have r esided within the United States, or U.S. territories, for at least three of the last five years.
• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18…