Manager, Workforce Systems & Analytics

The WFM Systems Project Manager is responsible for the administration, optimization, and strategic development of workforce management systems used to forecast, schedule, and monitor staffing across the organization. This role ensures that WFM technology supports business goals, drives operational efficiency, and provides accurate and actionable workforce insights. The ideal candidate will have deep knowledge of WFM platforms, computer programming language, strong analytical skills, and the ability to lead system implementations and upgrades.

• Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
• Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs.
• Lead implementation and upgrade projects for WFM technologies.
• Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions.
• Troubleshoot system issues and serve as the escalation point for WFM technology concerns.
• Design and deliver dashboards and reports for executive leadership and operations.
• Train WFM analysts and end-users on system functionality and best practices.
• Optimize system processes and recommend automation opportunities to improve productivity.
• Maintain system documentation, including configuration guides and SOPs.
• Ensure compliance with internal policies and external regulations (e.g., labor laws, data security).and group level.
• Serve as a training resource for other analysts and business partners.

• Bachelor's degree in business, Information Systems, Operations, or related field (or equivalent experience).
• 5+ years of experience in workforce management or contact center operations.
• 2+ years managing WFM systems or leading WFM technology initiatives.
• Proficiency in one or more WFM platforms (e.g., Legoin/Compass)
• Proficiency in scripting or programming languages such as: SQL – for data querying, reporting, and troubleshooting. Python – for automation, data manipulation, and custom integrations. JavaScript – for custom UI logic or platform integrations (if applicable).
• Strong understanding of forecasting, scheduling, and real-time adherence. Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills. Preferred:
  Experience with integrations between WFM systems and HR Systems.
• Project management experience or certification (e.g., PMP, Agile).
• Knowledge of SQL, Excel, or BI tools (e.g., Power BI, Tableau).

Start Rate = $105,000-$118,500 based on experience plus 20% bonus and equity.

The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.

• Employee Assistance Program
• Retirement plans with matching contribution
• Employee Stock Purchase Program
• Educational Assistance
• Access to Perk Spot, an employee discount platform for goods and services
• And much more!

At Dollar Tree, we make a difference in the lives of our customers every day by exceeding their expectations and delivering value - it's what our business is built on. Our associates play an important role in this commitment by embracing change and showing up for their teams and their communities.

We see an exciting path forward as our company continues to grow and transform - and we know that this path starts with you.

Dollar Tree is an Equal Opportunity Employer committed to complying with the…