Mid-Level IT Help Desk

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Full Time Chesapeake, VA, US

2 days ago Requisition

Salary Range: $60,000.00 To $70,000.00 Annually

MI Technical Solutions is seeking a qualified Mid-Level IT Help Desk Technician to provide on-site technical support to end users in a Department of Defense (DoD) environment. The technician will provide Tier II technical support for desktop and laptop computers, mobile devices, network connectivity, telecommunications, VTC/SVTC systems, and other Navy/DoD information technology equipment and services.

The ideal candidate will be a customer-focused IT professional capable of independently troubleshooting technical issues, administering user accounts and devices, coordinating with enterprise support organizations, and providing responsive IT support in a mission-focused environment.

• Provide Tier II help desk support and advanced troubleshooting for hardware, software, network connectivity, end-user issues, and specialized Navy/DoD systems.
• Diagnose and resolve desktop, laptop, peripheral, application, connectivity, and configuration issues.
• Support Windows operating systems, Microsoft Office applications, iOS devices, VPN services, Comp Portal, and other commonly used Navy/DoD applications and systems.
• Install, configure, maintain, and troubleshoot desktop and laptop computers, including Nautilus systems and Microsoft Surface Pro devices.
• Provide technical support for iPhones, iPads, printers, telecommunications equipment, and other IT assets.
• Troubleshoot network connectivity, port activation, and performance issues within Nautilus and NMCI environments.
• Activate and manage network ports through NET and coordinate with Tier III or enterprise support organizations when escalation is required.

• Serve as the Account Technical Customer Representative (ACTR) for NIPR/SIPR services.
• Create and manage NIPR/SIPR user and developer accounts in accordance with established Navy/DoD procedures.
• Process CLIN 23 and legacy software transfers and installations.
• Submit and manage software and hardware orders, including Mac submissions.
• Administer distribution lists and support VIP services, including serving as a VIP Proxy when required.
• Assign and manage services through NET and FsAST.
• Validate and submit technology-refresh orders and CLIN 600 site surveys.
• Submit and manage account and asset requests through Flare.

• Serve as the FsAST Administrator responsible for NIPR/SIPR mobility services.
• Create and manage NIPR/SIPR accounts, including developer accounts.
• Process license transfers, custom attribute assignments, entitlement requests, and license change requests.
• Manage NVD/NVR assignments and associated device requirements.
• Support device management, secure-space management, and mobility-management functions.
• Coordinate account, device, license, and service changes with appropriate Navy/DoD enterprise organizations.

• Serve as the Pure Bred Administrator and NAVSEA Telecommunications Point of Contact (POC).
• Load, image, reset, configure, and update Nautilus devices, Surface Pro systems, iPhones, and iPads.
• Perform required Windows and Comp Portal updates.
• Configure baseline user services, including system time/date, power settings, Outlook, Teams, and Comp Portal.
• Perform Tier I and advanced printer management and related support services.
• Troubleshoot telecommunications and network-related issues and coordinate enterprise-level support when necessary.

• Perform routine system maintenance, software updates, security patches, and configuration changes in accordance with established procedures.
• Conduct system testing and validation following software deployments, patches, upgrades, configuration changes, and technology-refresh deliveries.
• Verify system functionality following maintenance or configuration changes and document issues as required.
• Ensure supported systems and devices remain properly configured and operational in accordance with applicable Navy/DoD policies and procedures.

• Configure, operate, maintain, and troubleshoot Secure Video Teleconferencing (SVTC), Video Teleconferencing (VTC), and teleconference equipment
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• Provide…