IT Network Specialist; HelpDesk/Cust
Listed on 2026-09-25
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
IT Network Specialist (Help Desk/Cust Support)
- Department: Department of Homeland Security
Turn Tech Problems into Solutions! Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you're a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team!
Key ResponsibilitiesThe purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers.
The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software. Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.
Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written. Performs other related duties as assigned.
Requirements & EducationCertificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.
- Paid Annual and Sick Leave
- Holiday Pay
- Medical/Dental/Vision Insurance
- Flexible/Dependent Spending Account
- Pension Plan
- 401k Savings Plan
- Life Insurance
- Short Term/Long Term Disability
- Tuition Assistance
- Paid Parental Leave
This position is with U.S. Coast Guard, Department of Homeland Security.
What is the salary for this position?The posted pay range is $26 – $26/hr.
What security clearance is required?This position requires a Other security clearance.
What is the Final date to receive applications?Applications close on .
What is the work schedule?This is a 30-40 hours/week. position.
Who is eligible to apply?This position is open under the 'Public' hiring path.
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Source: USAJOBS.gov — U.S. Federal Government
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