Customer Service Clerk III

Monday – Friday 8:00 AM – 5:00 PM

Location:

South Norfolk Satellite office
1205 20th Street, Chesapeake, VA 23324

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement N - Never

Pay Grade

Pay Grade GE04

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Job Description

The purpose of the class is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The class is responsible for researching account information, processing collection of payments, answering inquires, preparing related information, and maintaining documentation. The class works within a general outline of work to be performed: develops work methods and sequences under general supervision.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience.
SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

Prior experience in a locality Treasurer’s office is a plus.

Job Open Date

Job Open Date 10/19/2026

Job Close Date

Job Close Date 11/02/2026

Special Instructions to Applicants

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands No Response

Physical Demands

C = Continuously- 2/3 or more of the time.

F = Frequently
- From 1/3 to 2/3 of the time.

O = Occasionally
- Up to 1/3 of the time.

R = Rarely
- Less than 1 hour per week.

N = Never
- Never occurs.

Standing

Standing Occasionally
- Up to 1/3 of the time.

Sitting Continuously- 2/3 or more of the time.

Walking

Walking Occasionally
- Up to 1/3 of the time.

Lifting

Lifting No Response

Lifting Amount

Lifting Amount N/A

Carrying

Carrying No Response

Carrying Weight

Carrying Weight N/A

Pushing/Pulling

Pushing/Pulling No Response

Pushing/Pulling Weight

Pushing/Pulling Weight N/A

Reaching

Reaching Rarely
- Less than 1 hour per week.

Handling No Response

Fine Dexterity

Fine Dexterity No Response

Kneeling

Kneeling No Response

Crouching

Crouching No Response

Bending No Response

Twisting

Twisting No Response

Climbing

Balancing No Response

Vision

Vision No Response

Hearing

Hearing No Response

Talking

Talking Frequently
- From 1/3 to 2/3 of the time.

Foot Controls

Foot Controls No Response

Machines, Tools, Equipment and Work Aids Used

Protective Equipment Required

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards N = Never

Fire Hazards

Fire Hazards N = Never

Explosives

Explosives N = Never

Communicable Diseases

Communicable Diseases N = Never

Physical Danger or Abuse

Physical Danger or Abuse N = Never

Other

Other N = Never

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust N = Never

Extreme Temperatures

Extreme Temperatures N = Never

Noise and Vibration

Noise and Vibration N = Never

Fumes and Odors

Fumes and Odors N = Never

Wetness/Humidity

Wetness/Humidity N = Never

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.

F = Frequently
- From 1/3 to 2/3 of the time.

O = Occasionally
- Up to 1/3 of the time.

R = Rarely
- Less than 1 hour per week.

N = Never
-…